Customer Service Representative/Operations Asst. na First Nebraska Bank

Summary:

This is a full-time M-F position in Valley, NE (this is not a remote position). This positions hours, will be split between providing outstanding customer service to bank clients and providing a variety of bank operational duties. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.  

Responsibilities:

• Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier check’s accurately and according to established guidelines.
• Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within cash limits, and ensure cash is always secure.  Proof daily work at teller station to ensure accuracy.
• Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
• Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
• Assist with customer inquiries and direct to proper personnel, if needed. 
• Provide customer service for FNB debit cards, online banking and mobile banking.
• Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
• Educate customers on the use of interactive teller machines and provide technical support while utilizing video banking technology.
• Assist with a variety of daily, monthly and annual bank operations duties related to but not limited to electronic banking services, branch operations, ITM/ATM monitoring, fraud and risk monitoring, adjustments and exception processing.  Assist with customer service functions related to online banking, bill payment and mobile banking.
• Follow security and audit procedures to eliminate exposure to fraud. 
• Answer bank telephones and direct calls to appropriate staff.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate for the branch.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, written communication, customer service skills.
• Excellent telephone and interpersonal skills
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Bilingual – desired.

Qualifications

• High school diploma or GED
• Cash handling experience preferred 
• Ability to work in a fast-paced environment

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.