Connect Allen County Navigator na Bowen Health

Connect Allen County is committed to simplifying access to essential services and resources for youth and families through a collaborative network of onsite and offsite partner organizations. The Connect Allen County Service Navigator plays a vital role in assisting individuals seeking support by guiding them and connecting them to available resources, both within the program and across the community.

Duties/Responsibilities:

• Communicates the needs and expectations of the program to youth and families, community partners, and funders.
• Provides navigation and referral services to consumers who enter or call seeking support.
• Provides limited crisis intervention services to Connect Allen County consumers.
• Provides follow up and ongoing care, support and coaching to consumers of the program.
• Collaborates community partners.
• Maintains accurate and detailed documentation.
• Participates and supports the local system of care activities.
• Follows established strategic plans and quality improvement procedures to achieve stated goals and enhance consumer experience.
• Ensures collection of all necessary service data.
• Participates in scheduled meetings to review performance and quality indicators and makes recommended adjustments to improve operations.
• Shares knowledge from workshops and other training opportunities related to diversity, racial equity, and inclusion.
• Intervenes to explicitly address negative stereotyping and discriminatory statements or practices
  when they occur.
• Other duties as assigned.

Required Skills/Abilities:

• Demonstrates commitment to and practices in line with Bowen Health’s core values which are: respect, integrity, mission and stewardship.
• Ability to clearly articulate program needs and expectations to youth, families, community partners, and funders, ensuring mutual understanding and cooperation.
• Skilled in providing guidance and connecting consumers to appropriate resources and services, both within the program and the broader community.
• Ability to respond to and provide limited crisis intervention services, remaining calm and focused in high-stress situations while ensuring the safety and well-being of consumers.
• Demonstrates excellent interpersonal skills to build and maintain positive, productive relationships with community partners and stakeholders.
• Demonstrates cultural knowledge of key populations to address disparities.
• Demonstrates the ability to show respect and openness towards others whose social and cultural background is different from one’s own.
• Displays the ability to recognize and manage one’s own behaviors, moods, and impulses — to create an inclusive, equitable, and welcoming environment.

Required Qualifications:

• Education: Bachelor’s Degree in Social Work or Human Services-related field required.
• Available to respond to all shifts.
• Valid driver’s license and active liability insurance.
• Satisfactory results from criminal and driving record background checks

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and TB Test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.