Patient Service Representative (General Surgery/Gastroenterology) na Gritman Medical Center

Job Duties and Responsibilities:

• Greet patients and visitors with professionalism, representing the Gritman Way.
• Monitor call queue and lobby for wait times or issues.
• Maintain strict confidentiality of patient information.
• Enter quality phone notes and patient cases.
• Prepare end-of-day deposit reconciliation paperwork.
• Maintain accurate patient accounts and input insurance information.
• Schedule appointments appropriately and collect copays/outstanding balances.
• Respond to simple medical record requests and handle patient concerns/complaints.
• Work with computer programs and multi-line phone systems.
• Demonstrate flexibility and respond to changing workflows.

Job Requirements:

• Work Experience: Experience working with computers.
• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

• Prior education and/or experience in a medical office.

Functional Demands:

• Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.
• Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
• Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

Benefits offered:

• Comprehensive Health Care Coverage: Enjoy access to top-tier medical, dental, vision, and life insurance plans, all conveniently provided through our extensive network of trusted local providers.
• Secure Retirement Plans: Participate in our Roth/401k retirement plans with employer matching, securing your financial future and retirement goals.
• Championing Work-Life Balance: Benefit from flexible schedules and a supportive environment that values your well-being, allowing you to maintain a healthy balance between work and life.
• Invest in Your Future: Take advantage of our generous educational and tuition reimbursement programs, supporting your continuing education and pursuit of higher degrees.
• Time Off Benefits: Ample time off, providing you with the necessary time to recharge and attend to personal and family needs.
• Student Loan Forgiveness: As a non-profit organization, time spent at Gritman Medical Center qualifies you for the Public Service Loan Forgiveness (PSLF) program.
• Competitive Compensation: Receive competitive market-based pay that recognizes your skills and experience.
• Family Friendly Amenities: Access our convenient childcare facility, ensuring peace of mind and convenience for working parents.