Technical Services Specialist na Rhino Foods Inc

Description

Pay Rate: $26.50 per hour

Benefits: Medical, dental, vision, flex spending, 401(k) match up to 4%, wealth sharing and bonuses, 15 days of Combined Time Off per year, 9 paid company holidays, and 1 floating holiday.

Why you are here:

As a member of our team, you'll have the opportunity to be part of something truly special – crafting delicious food that brings joy to people's lives. You'll play a vital role in upholding stringent food safety standards, ensuring top-notch product quality, and collaboratively achieving our goals alongside our dedicated team. Moreover, as a family-owned certified B Corporation, you'll actively engage with our broader community, with a strong focus on enhancing employee satisfaction and fostering community engagement. Join us on our journey not only to create exceptional food but also to make a meaningful difference in the lives of our employees and the communities we serve.

As the Technical Services Specialist, you will support Quality Assurance (QA) and Research & Development (R&D) by developing and maintaining operational documents and data to ensure accuracy, completeness, and accessibility for Customers, Suppliers, and internal teams, including Quality, R&D, Purchasing, and Production. Serving as the primary administrator for the Documentation Management Program and Redzone Quality Compliance System, you will play a key part in maintaining compliance and supporting seamless operations. 

What you’ll accomplish: 

• Support Quality Assurance (QA) and Research & Development (R&D) by developing and maintaining operational documents such as finished goods specifications, SOPs, and product labels.
• Serve as the administrator for our Document Management Program and Redzone Quality Compliance system.
• Manage and update supplier quality documents in partnership with the Purchasing team.
• Provide training to employees on accessing and using documentation systems.
• Prepare reports from data analysis that help inform quality and performance improvements.
• Assist with internal audits and support QA during external audits.
• Contribute to change management initiatives for new products and processes.
• Partner with Sales to resolve customer requests. 

Requirements

What you’ll need to succeed: 

• Bachelor’s degree preferred.
• Prior manufacturing experience, especially in food processing, is a plus.
• Ability to translate complex processes into clear steps.
• Ability to analyze data, summarize findings, and present results.
• Ability to collaborate respectfully within a team.
• Ability to adapt to changing priorities and support multiple projects.
• Ability to communicate effectively across written, visual, and verbal formats.
• Proficiency with Microsoft Office, spreadsheets, databases, and related tools.

Working Conditions and Physical Requirements: 

The position works in both an office and production setting, typically involving working in a climate-controlled environment and exposure to variable temperatures, including heat and cold. Requires standing, walking, bending, stooping, reaching, pushing/pulling; contact with frozen food items, water, detergents, sanitizers, and allergens such as peanuts; machinery noise. Requires repetitive motions and lifting up to 25 lbs. Physical demands for an office setting position may include: sitting at a desk or computer workstation for extended periods; using a computer, phone, or other office equipment for extended periods; occasionally standing or walking to retrieve items or move around the office; lifting and carrying light objects such as files or papers, typically under 10 pounds; occasionally bending, stooping, or reaching for items or files. Compliance with OSHA and industry standards includes wearing required PPE such as steel-toe production boots, nitrile gloves, face protection, hearing protection, and hair and beard nets. All jewelry and adornments on the hands, wrists, and above the neck must be removable and off while in production areas. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Rhino Foods is committed to the principles of Equal Employment Opportunity (“EEO”). We support employment opportunities for all employees and applicants regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information or any other characteristic protected by law.

Employment is subject to successful screening on national sex offender registries.