Airport Operation Duty Manager na City of Colorado Springs, CO

About the Department

As the Airport Operation Duty Manager, you will play a critical role in ensuring the safe, secure, and efficient operation of the Colorado Springs Airport. This position serves as a key point of coordination among airport stakeholders, including FAA, TSA, military partners, tenants, and emergency response personnel, and operates in compliance with CFR 14 Part 139 and TSA 1542 regulations.

You will oversee daily operations, manage emergency response activities, coordinate airfield conditions assessments, and contribute to the development of standard operating procedures and regulatory training. This advanced-level role requires strong technical expertise, decisive leadership under pressure, and the ability to maintain compliance in a highly regulated environment. Your work will directly support the airport’s commitment to safety, operational excellence, and customer service for travelers, tenants, and the broader community.

*This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.*

• Job Type: Full-time, non-exempt
• Hourly Salary: $33.91 – $40.71
• Work Schedule: Monday - Friday;  This position is scheduled for four (4) 10-hour shifts per week. Regular shift assignments are Sunday through Wednesday, or Wednesday- Saturday. Standard shift hours are 0500-1500 or 1300-2300. Work schedules are subject to change based on the operational requirements of the airport including snow shifts or emergency callouts. 
  
• Pre-Employment Requirements: The selected candidate must pass (or have already passed) a fingerprint-based criminal history records check as required by the Transportation Security Administration (TSA).

Essential Functions:

•  Day-to-Day Operations
  • Serve as the senior airport operations representative during assigned shifts, acting as the primary point of contact for airport stakeholders, airlines, and tenants. Coordinate aircraft parking and gate usage to optimize operational efficiency.
  • Monitor the airfield, terminal, and landside operations to ensure compliance with FAA regulations, TSA security requirements, and airport rules.
  • Conduct regular airfield and facility inspections; identify, document, and coordinate correction of deficiencies related to Part 139, safety, and security.
  • Respond to operational incidents, irregular operations (IROPS), and emergencies, coordinating resources and communications as needed.
  • Issue, disseminate, and cancel NOTAMs and coordinate airfield surface closures or restrictions with FAA Air Traffic Control. 
  • Oversee snow and ice control activities, ensuring effective deployment of equipment and staff during winter weather events.
  • Manage and resolve tenant, airline, and passenger concerns in real time to minimize disruptions. 
• Emergency Response & Security
  •  Serve in an incident command role during emergencies, implementing NIMS/ICS protocols.
  • Coordinate airport emergency operations with FAA, TSA, military personnel, tenants, and Aircraft Rescue and Firefighting (ARFF) staff.
  • Investigate and respond to security violations in accordance with the Airport Security Plan. 
  • Participate in developing and revising security and operations procedures.
• Regulatory Compliance & Training
  • Develop, implement, and conduct training programs to ensure regulatory compliance with FAA and TSA requirements.
  • Write, review, and update manuals and standard operating procedures related to airport operations
• Stakeholder Engagement
  •  Develop, implement, and conduct training programs to ensure regulatory compliance with FAA and TSA requirements.
  •  Write, review, and update manuals and standard operating procedures related to airport operations
• Leadership & Supervision
  • Support training and mentoring of Operations Agents staff, ensuring consistency in procedures and compliance.
  • Oversee work quality, training, instruction, and scheduling to ensure operational excellence.

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page 

Knowledge, Skills, and Abilities:

• In-depth knowledge of airport operations, airfield maintenance, and regulatory compliance under 14 CFR Part 139 and 49 CRF Part 1542.
• Strong understanding of aviation program development, emergency response protocols, and operational safety standards.
• Effective communication skills, with the ability to prepare reports, manuals, and training materials.
• Proven ability to exercise sound judgment and make critical decisions during high-pressure situations.
• Ability to build strong working relationships with diverse stakeholders, including regulatory agencies, tenants, and the traveling public.
• Proficiency with standard office software (e.g., Microsoft Office) and familiarity with radio communication protocols, phonetic alphabet, and aviation terminology.
• Ability to obtain and maintain airfield driving privileges (movement and non-movement areas).

Position Duties

• Equivalent to completion of the twelfth grade (high school diploma or GED).
• Five years of full-time, professional experience in airport operations, airport management, or a related field.
• Possess, or obtain upon hire and maintain, a valid, non-probationary Colorado driver’s license not subject to restrictions.

Substitutions: We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education. We encourage all to apply!

Minimum Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Bachelor’s Degree in Aviation Management, Flight Operations, Emergency Management, or a related field.
• Five years or more of experience in airport operations at a Part 139 certificated airport, including supervisory or leadership responsibility.
• Professional certifications such as AAAE ACE (Operations, Safety Management Systems, or Security), AAAE Certified Member (C.M.), 
• Completion of FEMA/NIMS ICS training (ICS 100, 200, 300, 700, 800) or equivalent emergency management coursework.
• Experience responding to operational emergencies, including aircraft incidents, severe weather, terminal evacuations, or IROPS.
• Experience in crisis management, decision-making under pressure, and multi-agency coordination

Other Qualifications

Please contact Jeffrey Plunkett at [email protected] for any questions about this position.

Physical Demands: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. 

Environmental Conditions	Frequency
Primary Work Environment	Office
Extreme Temperature	Occasionally
Wetness and Humidity	Occasionally
Respiratory Hazards	Never
Noise and Vibrations	Never
Physical Hazards	Never
Mechanical and/or Electrical Hazards	Never
Exposure to Communicable Diseases	Never

 

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