TimeSaver Team Member - Dollywood Theme Park - Seasonal na Dollywood

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a TimeSaver Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. 

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right TimeSaver Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to create a Guest experience that allows more family time and less wait time. TimeSaver Team Members are responsible for processing sales and redeeming reservations for the TimeSaver product, assisting Guests making show reservations, and managing the TimeSaver reserved seating in shows.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets Guests at the TimeSaver Reservation Center, answer questions, and provide park information
• Promotes the value and use of TimeSaver to Guests throughout the park
• Effectively performs TimeSaver sales processes to include (but not limited to):
  • Selling TimeSaver products on a computerized ticketing system
  • Creating show reservations for TimeSaver Guests
  • Processes cash, check, and credit card transactions
  • Issues complimentary and discounted TimeSavers per Dollywood policies
  • Processes refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
  • Issues TimeSavers to our Resort Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their day
  • Greets Guests upon check-in at theater entrances and verify reservation log for theater seats
• Cleans and organizes work area daily to present a professional appearance and use free time productively
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Maintains cleanliness of the TimeSaver Reservation Center
• Cross train to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations
• Maintains a dependable work attendance and flexibility with assigned work schedules
• Attends all required training and meetings
• Completes required paperwork in a timely manner
• Follows all safety standards to include reporting any violations of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 14 years of age
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Previous Guest Services experience a plus
• Must be able to pass a typing test (score of 25 wpm or greater)
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Excellent verbal communicator – accurate, consistent and detailed
• Must successfully complete a pre-employment background check

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to tolerate detergents and chemicals
• Able to work on a computer/with screens for prolonged periods of time
• Must be alert and attentive
• Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to react quickly to emergency situations
• Able to sit, stand or walk for various periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Give two weeks’ notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Able to lift 50 lbs
• Able to be subjected to periodic random drug screening as outlined by Dollywood policy

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.