- Junior
- Escritório em Opelousas
Maintains a presence in the Main Admit lobby ensuring that all guests who enter receive personal service and are directed to their destinations. Promotes a positive Guest relations environment as defined by the OGHS service standards. Ensures HIPAA compliance with hospital visitor policy and protection of patient health information.
Essential Duties & Responsibilities:
- Greets patients and receives hospital guests, ascertains their needs and appropriately directs visitors and callers.
- Directs Same Day Surgery patients to appropriate nursing unit.
- Monitors waiting areas to assist when needed
- Transports patients to and from the different departments in hospital
- Responds to concerns and reasonable requests from patients and family members and directs them to appropriate personnel
- Provides patient with responsible request for non-medical needs.
- Effective in resolving patient problems in a timely manner.
- Does well at discerning legitimate and serious patient problems and consulting management staff and/or administration
- Greets all patients promptly and courteously.
- Effective in resolving patient problems in a timely manner.
- Operates and maintains Admissions front desk when needed.
- Annotates fax central during low patient volume times.
- Gathers wheelchairs throughout the hospital throughout the day to ensure patients can be accommodated accordingly if needed.
Education: High School Diploma/GED required.
Experience: Customer service experience required.
