IT Support Associate - Level IV na Cummins Inc.
Cummins Inc. · Mineral Point, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Mineral Point
We are looking for a talented IT Support Associate - Level IV to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.
In this role, you will make an impact in the following ways:
- Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
- Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
- Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
- Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
- Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
- Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
- Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
- Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.
Responsibilities
To be successful in this role you will need the following:
- Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
- Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
- Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
- Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
- Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
- Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
- Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.
Education/Experience
- High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
- Associate degree, relevant industry training, certification or equivalent experience preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
Qualifications
Additional Information
- Position is 100% on site, with the primary location being the Cummins Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.
Technical duties include:
- Help to set up and monitor data closet equipment including servers and UPS.
- Monitor and report on general site health status including data closet equipment, servers, network, and clients.
- Assist with the running of cables and provide guidance to local team on cable runs and termination.
- Escort vendors within the site so they can do maintenance tasks on data closet systems.
- Assist the site lead with server operations as needed.
- Set up new servers and clients according to documented processes.
- Perform standard maintenance tasks on clients and servers including patches, agent installation, and incident troubleshooting.
- Maintain and document all network IDF changes and port mappings.
- Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site are used in accordance with CBS IT best practices.
Technical skills desired:
- Windows XP through 11, and server 2008 through 2019.
- Familiarity with antivirus systems, Active directory, and basic windows security settings
- Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
- Technical aptitude, using standard IT software including MS OFFICE, Telnet/putty clients, remote desktop, and Cummins online tools (teams/SharePoint).
Compensation (for United States)
Please note that the salary range provided is a good faith estimate on the applicable range. The
final salary offer will be determined after considering relevant factors, including a candidate’s
qualifications and experience, where appropriate.