IN-Sr Technical Consultant - Cloud-Citrix Cloud, Azure Virtual Desktop na Jda
Jda · Coimbatore, Índia · Onsite
- Senior
- Escritório em Coimbatore
Scope:
The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.
Our current technical environment:
• Microsoft Azure
• VMware ESXi
What you’ll do:
Serve as the technical escalation point for critical incidents and cross-domain issues.
Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
Collaborate with security and compliance teams to enforce governance and risk mitigation.
Engage with vendors for escalations, patch management, and advanced product support.
Contribute to capacity planning, performance benchmarking, and cost optimization efforts.
What we are looking for:
Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
2–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).
Knowledge of Parallel Client ROMI operations and troubleshooting.
Basic experience in Windows Server administration, AD, DNS, DHCP.
Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.
Familiarity with VDI/DaaS concepts and user session troubleshooting.
Strong problem-solving and troubleshooting skills in end-user and Citrix environments .
Willingness to work in a 24x7 shift environment .
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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