MH Bilingual Account Representative na FirstBank
FirstBank · Knoxville, Estados Unidos Da América · Onsite
- Escritório em Knoxville
- Communicate with customers whose accounts are in collections to support payment resolution
- Provide clear, empathetic, and professional support for billing inquiries and complaints
- Handle a high volume of inbound and outbound calls (approximately 80–140 daily)
- Document all customer interactions, including contact details, inquiry type, and resolution
- De-escalate challenging situations with patience and problem-solving skills
- Support onboarding and training of new team members
- Meet monthly performance goals and service benchmarks
- Collaborate with other departments to assist with customer translation needs
- Ensure compliance with internal policies and external regulations
- Perform additional duties as assigned to support team success
- High School Diploma or GED equivalent
- Previous collections or customer service experience a plus
- Bilingual in Spanish required
- Strong communication skills–written, verbal, and reading comprehension
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Solid mathematical and analytical abilities
- Accurate typing and data entry skills
- Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
- Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.