Adoptions Department Administrator na undefined
undefined · Burlingame, Estados Unidos Da América · Onsite
- Junior
- Escritório em Burlingame
Job Title: Adoptions Department Administrator
Division: Operations
Reports To: Adoptions Manager
FLSA Status: Non-Exempt/Non-Union/Part-Time
Salary: $22.00 - $23.00 per hour
Excellent Benefits Package Available
Summary: To act as a liaison to the public in person and on the phones assisting with all inquiries and requests in a positive friendly manner. Coordinates all front desk activities for external clients that pertain to all shelter department operations. Assists with scheduling and purchasing needs for Adoptions Department.
Essential Duties and Responsibilities include the following (other duties may be assigned):
- Possess a basic understanding and general knowledge of all departments and programs within the shelter.
- Coordinate all front desk activities and paperwork; acting as a liaison to all incoming public, visitors, and solicitors.
- Field general information inquires about all shelter department operations by the public.
- Handle all incoming phone calls in a timely and professional manner. Exhibit excellent customer service in handling and forwarding phone inquiries to their respective departments.
- Assist Adoptions Department with website updates and animal inquiry emails.
- Receive and distribute items shipped to the Lantos Center.
- Actively collaborate with other departments.
- Assist Manager with special projects as needed.
- Work quickly and effectively under pressure to deliver results in a fast-paced environment.
- Communicate professionally and effectively with coworkers, volunteers and the public.
- Work professionally with the public, customers and fellow co-workers.
- Maintain organization and cleanliness of front desk area.
- Assisting with daily care, cleaning and handling of dogs and other animals as needed
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, must pass a background check.
- High school diploma or equivalent; and at least one year of related customer service/receptionist experience and/or training; or equivalent combination of education and experience.
- Proficient using Microsoft Office Suite, including Excel
- Good working knowledge of phone systems and paging systems.
- Solid organizational and time management skills.
- Ability to work effectively in a fast-paced environment.
- Experience in office work, with administrative skills such as record keeping and typing preferred.
- Excellent communication skills, verbal and written. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to maintain a professional demeanor at all times.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to analyze data and information and input into computer system.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Must be available on Sundays & Mondays, and able to work an adjusted schedule during first month of training.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. They include, but are not limited to the following: regularly required to stand and walk; use hands and finger to handle or feel; reach with hands and arms; talk, hear and smell; occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl; frequently lift and/or move up to 50 pounds; and vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of the work performed is in a reception area setting and the noise level is usually moderate to loud. Occasionally exposed to outside weather conditions.
EOE/M/F/D/V/SO
