AR ACCOUNT REPRESENTATIVE - Collections na Marketlab

AR ACCOUNT REPRESENTATIVE - Collections

Job Description

Who We Are:

Marketlab is a market-leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private-label products. It’s our mission to provide our healthcare partners with timely solutions using a straightforward approach based on knowing them and their work. Every day, we strive to positively impact the lives of the people who, in turn, impact the health and wellness of our communities. 

Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.

The Opportunity:

This position is within the Finance Department's Accounts Receivable team. As an AR Account Representative, this role will be responsible for managing accounts receivable operations while protecting company assets. This role will also analyze customer accounts to ensure effective cash flow and successful collection efforts.

To succeed in this role, it is essential to establish strong relationships with our customers' Accounts Payable teams and to have a thorough understanding of their payment terms and conditions. This understanding will be complemented by knowledge of Marketlab’s internal practices, enabling the identification and recommendation of collaboration opportunities between the Accounts Receivable and Sales teams.

This is a Hybrid position.

What You’ll Do:

• Own & manage assigned customer accounts
• Follow the AR Customer Collections Process
• Manage bad debt within company guidelines
• Proactively communicate with internal and external stakeholders
• Work with customers and internal Sales Account Managers to timely resolve overdue balances
• Identify payment misallocations to AR Account Representative II for correction
• Correct openly applied payments within the same customer account
• Manage assigned customer sales tax exemption certificates and credits as needed
• Work with the Reverse Logistics team to resolve customer short payments (freight, pricing, quantity shortages)
• Review customer orders on credit hold to determine if they can be released for shipment based on company guidelines
• Respond to customer inquiries promptly
• Maintain accounts receivable aging within the established goal
• Respond to all customer inquiries via phone and email
• Perform customer account maintenance as needed
• Investigate and resolve any disputed charges to customers’ accounts; submitting information to 3rd party collection agencies when appropriate
• Report monthly to the Manager, AR/AP on aged accounts receivable accounts and action plans for collecting

What You’ll Need:

• A professional communication style and business acumen
• A curiosity to get to the root cause and solve customer problems
• An understanding of “white glove” customer service
• Exceptional time management skills
• Critical thinking and problem-solving skills
• An aptitude for collaboration - with internal and external customers

Benefits: 

• ALL benefits are effective on day one of employment
• Medical, Dental, Vision
• Generous PTO policy and paid holidays
• 401k match
• Flexibility with work-from-home
• Scholarship reimbursement 
• Paid parental leave 
• Paid short-term disability leave
• Health and wellness program
• Employee discount program within our family of companies