Full-time Patient Care Associate - Front Desk Patient Rep. na undefined
undefined · Rockville, Estados Unidos Da América · Onsite
- Escritório em Rockville
Responsibilities
To perform the job successfully, an individual should demonstrate the following competencies:
- Greeting: Professionally greet guests upon arrival, directing them to the appropriate waiting area.
- Appointment scheduling: Managing doctors' schedules and scheduling patients based on doctors' orders.
- Provide information: Offer information about services and patient account items.
- Resolve issues: Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.
- Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality.
- Collaborate with others: Work with other departments to identify and improve customer service.
- Communication: Relay appropriate information to/from patients to doctors or management.
- Reception area upkeep: Ensuring the reception area is clean, organized, and presentable.
- Customer service: Address patient inquiries and provide information about the company.
Qualifications and Skills
- Strong customer service skills
- Strong verbal and written communication skills
- Professional interpersonal skills
- Attention to detail
- Ability to multitask and manage time well
- Great active listening skills and phone etiquette
- One to two years of experience in a medical office
- Bilingual (Spanish required)
Benefits
- Health insurance
- Dental Insurance
- Life Insurance
- Accidental Death & Dismemberment Insurance
- 401(K)
- PTO and holidays off
- Career growth and development
Requirements
- Attendance – arrives at work on time and has minimal absences.
- Availability to work Monday – Friday and weekends.
Physical Demands
The employee must be able to:
- Walk, stand, and sit for prolonged periods of time.
- Occasionally be able to lift and/or move up to 25 pounds.
- Occasionally, be able to push up to an excess of 50 pounds.
- Occasionally, be able to bend, stoop, kneel, and climb.