Supportive Housing Services Manager na Oregon Metro

About the Department

This recruitment will close at 11:59 PM on October 13th, 2025, or once 125 applications have been received, whichever occurs first. Qualified applicants are strongly encouraged to apply as early as possible to ensure consideration.

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow. 

Wherever we come from, whoever we are, everyone deserves safe and stable housing. 

In May of 2020, voters approved Measure 26-210 known as Metro Supportive Housing to fund services for people experiencing or at extreme risk of homelessness. Thanks to voters, Metro now partners with Clackamas, Multnomah and Washington counties to reduce homelessness through services that help people find and keep a safe and stable home. Goals for the 10-year program are to connect 5,000 chronically homeless households with supportive housing and stabilize 10,000 households at risk of or experiencing homelessness in permanent housing. 

Addressing homelessness and housing insecurity requires intentional efforts to address racial disparities and policies that continue to cause harm to black, indigenous and people of color. The Metro Housing department is committed to advancing racial equity through the implementation of the Metro Affordable Housing Bond and Supportive Housing Services measures as well as internally as a department through Metro’s values and the values that guide our work:  

• Advancing racial equity & dismantling oppression 
• Trust 
• Creativity 
• Relationships 

The person hired into this role will apply these values as they take a human-centered approach to inspire, motivate, and empower others to continuously develop, learn and grow to better serve the many diverse communities that make up Metro.

As the Supportive Housing Services Manager you will: 

• Provide vision, strategic leadership, policy and program development and systems level coordination to support the regionalization of a homeless system.
• Manages the implementation of regional projects and programs, which requires setting strategy, developing work plans, project scoping, and managing staff.
• Leads regional policy development, guidance, and recommendations necessary to effectively address homelessness across the region
• Manages and leads cross committee and stakeholder collaboration to support the regional homeless system. 
• Provide strategic direction to team and coordinate work activities; design and implement internal processes, policies and tools to improve team effectiveness.
• Regularly compile, analyze, and synthesize relevant information for the purpose of identifying trends, performance evaluation, presenting to committees, Metro Council, and sharing progress with stakeholders, voters and the general public.
• Develop organizational internal structures, systems and processes.
• Develop operational work plans and coordinate team activities; prioritize resource demands, and make appropriate changes as needed.
• Engage with jurisdictional and non-profit partners to assess needs and research local and national best practices for regional policy and program recommendations.

Attributes for success:

• Proven experience in leading or supervising staff, contract management, and complex project execution.
• Experience applying an equity lens in both strategic decision-making and day-to-day work. 
• Demonstrated ability to lead with vision and clarity of purpose, especially during periods of complexity or challenge.
• Experience applying trauma-informed principles when engaging with diverse groups, including communities of color, individuals with lived experience of homelessness, subject-matter experts, elected officials, service providers, and advocates.
• Strong organizational and planning skills with the ability to manage multiple complex initiatives and meet competing deadlines.
• Proven success in designing and managing multifaceted projects involving multiple stakeholders and cross-functional teams.
• Political intelligence and ability to effectively manage and communicate around politically sensitive issues and high-profile initiatives.
• Ability to build and maintain strong, respectful relationships, contributing to a positive team environment.
• Strong customer service orientation, with a professional and solutions-focused approach when working with community members, elected officials, agency partners, and colleagues.

DIVERSITY AND INCLUSION 

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.   

Learn more about Metro’s Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. 

Minimum qualifications

• Bachelor's degree in public administration, public policy, urban planning, social work or a related field, and
• Three years leading or supervising people, and 
• Two (2) years project management experience in area of responsibility, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities 

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Hybrid Telework

At this time, this position is designated as “hybrid telework.” You will have the option to work away from the office, although there may be times that coming into the office will be required. The manager will work with you to identify a schedule that balances the operational needs of the department and your needs. Employees must reside in Oregon or Washington to work at Metro 

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Direct experience leading programs and policy in the housing and homeless service system.
• Previous experience working in a union environment. 
• Experience developing new programs and/or initiatives. 
• A minimum of 3-5 years of progressively responsible professional experience in program or policy management, preferably in the public or nonprofit sector.
• Experience leading and managing public facing advisory bodies or committees. 
• Ethical decision-making and discernment when asked about sensitive information and ability to de-escalate challenging situations while upholding confidentiality standards of expectations.
• Experience managing financial reports and budgets. 

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed resume that includes the details for each employer:
  • Name of employer, working title  
  • Dates of employment; including if the work was full-time or part-time your title, 
  • Number of employees supervised (if applicable)
  • Summary of your responsibilities
• A cover letter addressing the following: 

  • Your perspective on the systematic challenges the Metro region is facing in addressing homelessness and how your experience has prepared you to lead a regional response to this issue.

  • Your leadership experience and the critical components you believe are necessary in successfully leading teams.

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check 

COMPENSATION, BENEFITS AND REPRESENTATON

The full-salary range for this position is step 1: $118,785.08 to step 6: $151,603.70. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $118,785.08 to the equity range step 3: $ 130,960.55. 

This position is not eligible for overtime and is non-represented. It is classified as a Manager I position.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Carrie Gundermann

Email: [email protected]

Other Qualifications

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance. 

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page. 

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Metro 

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.