Customer Relationship Management Platform Manager na University of Maine

The CRM Platform Manager leads the implementation, management, and optimization of Cooperative Extension’s Salesforce-based CRM environment and related data systems. Serving as the primary point of contact for internal and external CRM users, this role ensures system integrity, user support, and data-driven functionality across communications, events, e-commerce, and stakeholder engagement. Responsibilities include platform architecture, data quality assurance, training, documentation, and dashboard/report development. The CRM Platform Manager also supervises the CRM System Support Professional and collaborates with UMaine and University of Maine System teams to support integrations with platforms such as PeopleSoft, 4-H reporting tools, and other statewide systems. This role works closely with Extension Communications and Marketing, Finance/Operations, and program staff to align CRM strategies with Extension’s mission and statewide programs. Typical hiring range for this position is $65,000 to $68,000 commensurate with qualifications and experience.

Complete Job Description

About the University:
The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu. 

The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. 

UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life. Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Visit the Maine Office of Tourism to learn more about what the Bangor region has to offer.

Qualifications:

Required:

• Bachelor’s degree or equivalent combination of education and relevant experience
• Strong background in Salesforce administration
• Experience in actualizing a CRM system
• Demonstrated ability to engage with stakeholders to assess their needs and develop solutions related to those needs in the Salesforce environment
• A strong understanding of ETL (Extract, Transform, Load) processes and how they relate to the Salesforce system
• Excellent analytical, organizational, and both oral and written communication skills
• Demonstrated ability to effectively train others on topics of varying complexity
• Excellent customer service skills

Preferred:

• Experience in deploying Salesforce, or another CRM, in a higher ed environment
• Experience with development of Apex triggers and workflow automation
• Experience with project management and/or business analyst methodologies, especially as those relate to a CRM deployment
• Salesforce Administrator Certification
• Knowledge of University of Maine Cooperative Extension and its educational programs.

Other Information: 

To be considered for this position you will need to “Apply” and upload the documentation listed below:

1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae

Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references.

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

For full consideration, materials must be submitted by 4:30 p.m. EST on October 30, 2025.

The successful applicant is subject to appropriate background screening. 

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity and Title IX Services, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME  04469-5713, 207.581.1226, TTY 711 (Maine Relay System).

Clery Act 

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report. If you wish to have a paper copy of the ASR or you need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact: UMaine Police Department, 81 Rangeley Rd., The University of Maine, Orono, ME 04469-5794, or call 207.581.4053.