Claim Concierge na Berkley

Company Details:

 

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

 

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

#LI-AV1 #LI-HYBRID

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

This role will be based in our Wilmington, DE.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

 

The Company is an equal employment opportunity employer. 

Responsibilities:

As a Claims Concierge, your primary objective is to deliver all that is great about Berkley One and to help deliver an exemplary claims experience to our customers. Ideal candidates will have experience working as part of a successful claims team that delivers exceptional service.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  
• Internal mobility opportunities 
  
• Visibility to senior leaders and partnership with cross functional teams
  Opportunity to impact change
  
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

At the direction of the Casualty Claims Supervisor, the Claims Concierge will support Claimants and Claims colleagues to deliver a seamless claim experience.

• Process in a timely and accurate manner:
  • Foundational claims including glass and towing
  • First notice of loss
  • Invoice processing
  • Total loss statements
  • Total loss processing in Title Express
  • CCC assignments to vendors
  • Posting recoveries
  • Property bulk billing in ONE Click
  • Property vendor assignments
  • Property loss prevention benefits
  • Police report ordering
  • File pulls
  • Inbound and outbound mail
  • Arrange for car rental set ups and extensions
  • Respond to claim inquiries such as payment status, claim status, check reissuance
  • Other projects as assigned

Qualifications:

• High school diploma or equivalent required
• Experience contributing on a high performing claims or customer service team in a high growth, fast paced environment. You are an excellent collaborator.
• Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
• You have a strong sense of accountability, fun and adventure.
• Natural curiosity. You love learning how things work, and you are always looking for innovative improvements.
• Ability to deal with ambiguity and work independently to get the job done.
• At least 2 years work experience in office setting performing clerical and data entry tasks.
• Proficiency with technology.

Additional Company Details:We do not accept any unsolicited resumes from external recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees.The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details:Sponsorship not Offered for this Role Candidatar-se agora