Computer Network Technician - Village Support na Norton Sound Health Corporation

Position Title: Computer Network Technician-Village Support

Department: Information Systems

Reports To: Information Systems Office Manager

Purpose of Position:

Provide network, internet, intranet and software support, maintain equipment and technology, troubleshoot for and correct problems, and provide technical assistance to end-users in all of the villages supported by Norton Sound health Corporation.

Uphold the organization’s vision, mission, and corporate values.  Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

• Provide service and technical support to employees regarding network, hardware, software, phone and other information technology equipment
• Maintain computers, printers and other technology equipment by performing preventative maintenance on equipment and devices, ordering and ensuring proper installation and/or maintenance of parts, and otherwise keeping devices in working order
• Perform installation and maintenance of organization's printers, ensuring wiring is appropriate and sufficient
• Troubleshoot and correct networking and computer technology problems on behalf of the end-user
• Perform preventative measures and/or corrective action when necessary
• Maintain software applications according to established policy and procedures
• Travel back and forth from the villages at least 75% of the time
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride.  Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of desktop operating systems, and TCP/IP

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork.   All employees should have patient/customer service skills, interpersonal skills and good communication skills.   All employees should have the ability to manage their time and organize their work to ensure efficient performance.   In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.  Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Skill performing computer technician duties
• Above average communication and customer service skills

Minimum Requirements

Physical Requirements:

∙Use hands and arms to operate office or clinical equipment

∙Sit less than half the workday

∙Stand and/or walk more than half the workday

∙Bend, stretch, twist, crouch and/or reach

∙View electronic monitors for prolonged periods of time

∙Use hands and arms for repetitive motion tasks

∙Lift or carry unaided 25 to 50 pounds

∙Push or pull using up to moderate force

∙See and hear with normal acuity

Working Conditions:

∙Work is conducted in a standard office and village clinic environments

∙Maximum travel is required (up to 75% or more of the time)

∙Travel is performed via large aircraft

∙Travel is performed via small (less than 16 passenger) aircraft.