Bilingual Medical Receptionist (Spanish-English) – On-Site – Medellín na Virtual Staffing Solutions
Virtual Staffing Solutions · Medellin, Colômbia · Onsite
- Junior
- Escritório em Medellin
Bilingual Medical Receptionist (English/Spanish) is responsible for managing the front desk, scheduling appointments, verifying insurance, and assisting patients with medical inquiries, all while providing exceptional customer service and translating between English and Spanish.
Key Responsibilities
· Collect complete Patient’s demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
· Verify patients preferred pharmacy and imaging, in qucikview
· Verify patients demographics, and insurance info during every call
· Make reminder calls for appointments.
· Call patients for follow-up appointments
· Collect on all copays, outstanding balances
· Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call
· Review scheduling guidelines and schedule notes before scheduling appointments.
· Collecting complete messages and sending them to appropriate medical team.
Skills, Knowledge & Expertise
- At least 6 months in the BPO supporting both English and Spanish speaking callers
- Previous experience in healthcare programs preferred.
- Experience with electronic health records (EHR) systems.
- Excellent communication, organizational, and multitasking skills.
- Strong customer service orientation and problem-solving abilities.
