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IT Business Analyst na Flyscoot

Flyscoot · Singapore, Singapura · Hybrid

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Summary

From designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱.

As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you’ll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you’re passionate about creating user-centric digital solutions and driving impactful changes, this role is for you! 🚀

Job Description

Key Responsibilities

  • Product Strategy and Roadmap
    • Define and own the vision, strategy, and roadmap for post-booking digital products. 
    • Collaborate with stakeholders to align product goals with business objectives. 
    • Prioritize features and enhancements based on customer needs and business impact.
  • User Experience and Design
    • Work closely with UX/UI designers to create intuitive and user-friendly interfaces. 
    • Conduct user research and gather feedback to continuously improve the post-booking experience. 
    • Ensure seamless integration of ancillary services and booking management features.
  • Agile Product Development
    • Lead the product development lifecycle, from ideation to launch, using Agile methodologies. 
    • Write clear and actionable user stories, acceptance criteria, and product requirements. 
    • Collaborate with cross-functional teams, including developers, QA, and marketing, to deliver high-quality products.
  • Performance Monitoring and Optimization
    • Analyze product performance metrics and customer feedback to identify areas for improvement. 
    • Implement data-driven solutions to enhance user engagement and satisfaction. 
    • Stay updated on industry trends and competitor offerings to maintain a competitive edge.
  • Stakeholder Management
    • Act as the primary point of contact for all post-booking product-related matters. 
    • Communicate product updates, progress, and challenges to stakeholders effectively. 
    • Foster strong relationships with internal teams and external partners.
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