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2025-2026 Customer Services & Technical Administrator IBL/Internship (12 months) na Mercedes-Benz Australia Pacific Pty Ltd

Mercedes-Benz Australia Pacific Pty Ltd · Melbourne, Austrália · Onsite

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We’re recruiting: Industry Based Learning (IBL) Program 2025/2026

Be the change. Join our team.

At Mercedes-Benz, we like to do things differently. We are a balance of passion, professionalism and approachability. Our Head Office, based in Mulgrave, supporting a dynamic network across Australia, New Zealand has an established culture of support, collaboration, ensuring our service is exceptional, and our customers’ expectations are exceeded.

We believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, volunteer leave and much more! Our passion for our people also extends to Employee Recognition and Reward programs, as well as, on-going investment and support in learning and development opportunities.

We’re proud to be recognised as an Employer of Choice for Workplace Gender Equality and support a flexible and modern work culture. We empower, trust and respect our employees and support a diverse workplace with equal opportunities.

Our 2025/2026 IBL Program:

  •  Full-time, 12 month paid role to kick-start your career with a prestigious global brand.

  • Commencing September/October 2025, with potential opportunities to stay on with the company following the conclusion of the program

  • Flexible working hours available to accommodate study commitments

  • Enrichening professional work experience in a large corporate business Head Office, combined with development and training opportunities

  • Real work experience that will give you a competitive advantage.

  •  Work in a collaborative, supportive and agile work culture

  • Join a tight knit community of other IBLs and form lasting relationships

  • Opportunities to grow your network, be involved in exciting cross departmental meetings and projects and become part of a close-knit team. 

 

 


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Reporting to the Customer Services management team, you will gain hands-on experience in the following areas:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;%22 lang=%22EN-US%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;%22 lang=%22EN-US%22%3E%3Cstrong%3EKey Learning Areas:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;%22 lang=%22EN-US%22%3E%3Cstrong%3EProject Management -%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;%22 lang=%22EN-US%22%3ELearn how to manage projects, including stakeholder coordination, tracking timelines, budgets, resources, and deliverables using project management tools%3C/span%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;%22 lang=%22EN-US%22%3E%3Cstrong%3E.%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;%22 lang=%22EN-US%22%3E%3Cstrong%3EProject Involvement May Include:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;mso-tab-count:1;%22 lang=%22EN-US%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; 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%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;%22 lang=%22EN-US%22%3ESupporting other projects as assigned by senior management%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0cm 0cm 0cm 72.0pt;mso-add-space:auto;mso-list:l0 level2 lfo1;text-align:justify;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-size:11.0pt;mso-bidi-font-weight:bold;%22 lang=%22EN-US%22%3ESupporting initiatives for the customer contact centre and roadside assistance programs%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3EWhat we are looking for:%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;margin-top:0cm;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3ESelf-motivated and pro-active students who are passionate about gaining work experience. Effective communicators who can build rapport, enjoy collaborating with others and have the confidence to step up and drive change and ideas.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3ETo be considered, students must be an undergraduate in their second year or have at least 1 year left of studies as of January 2026, %3C/span%3E%3C/span%3E%3Cspan style=%22background-color:yellow;font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;mso-highlight:yellow;%22%3Ein Business or a similar degree.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0cm;margin-top:0cm;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0cm;text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3EIf this sounds like the right opportunity for you to kick start your career at Mercedes-Benz Australia’s Head Office, please apply by 5pm Sunday 19th October. Please ensure your application includes your resume, cover letter and academic transcript (can be unofficial).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-size:11.0pt;%22%3EThis is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EAt Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EWe actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EIf you require any support to participate equitably in our recruitment process, we encourage you to let us know.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:CorpoS;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:CorpoS;font-size:10.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E
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