Campus Technician na IEC CORP GROUP

Description

International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - its an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.

We are currently seeking a Campus Technician to join our team. Reporting to the Manager of IT Campus Support, the Campus Technician is responsible for all desktop support functions within the Campus. The position provides support to all employees, Instructors, and students on campus for the following operating system, applications, network access, file level access, printing, connectivity, user status changes, and their phone setup. The position is also responsible for executing the maintenance functions on the student lab images; published applications for staff access. The Campus technician will perform monitoring functions to ensure all networks and systems are reporting healthy status. The Technician is responsible for first level escalation to the Network or System Engineers to ensure the issue is being addressed and a resolution is reached. The Campus Technician is also responsible for all support functions related to the intranet environment.

Primary/Essential Duties And Responsibilities

· Desktop support functions at the Campus (set up new user workstations, answer user Help desk
tickets, set up new user phones, Email, printers, and transcript accounts change functions for all
users as needed

· Provide technical support and training to users on the access and use of Company resources.
ShoreTel phone, Desktop or Mobile Application, Helpdesk submissions, outlook email, access to email on personal cell for authorized users

· Verify that campus users have access and are connected to copiersscanners and printers.

· Check the campus copiers, scanners and printers daily for paper, toner/Ink and network connectivity

· Take and submit the meter count from the copiers. Check classroom projector functionality and train
users on the use of the projector copiers, scanners, and printers

· Conduct maintenance functions on all student lab images and WYSE thin client (V.D..I) used at the
campus

· Monitor Network and system health on campus to ensure their availability and up-time

· Monitor the campus Wi-Fi connection to ensure that it is working for staff, faculty and staff

· Create new student accounts and provide information to the Education Department

· Verify that the students can log-in to the workstations and Kindle tablets

· Escalate issues that cannot be resolved at the campus level to the Network or System Engineers

· Setup and troubleshooting of classroom projectors

· Perform maintenance functions on all applications accessed by users via Skype screen sharing

· Unlock accounts and reset user passwords

· Maintain campus data-center, cabling, UPS maintenance, and server up-time

· Work with the Network & System Engineers on all assignments required at the campus

· Other duties as assigned

Qualifications

· Maintain proper decorum when interacting with staff, faculty, students and outside vendors

· Demonstrate good technical, problem-solving, communication and documentation skills.

· Self-starter, flexible, dependable, and capable of multi-tasking and of quickly learning new products
and technologies

· Advanced understanding of desktop operating systems

· Experience in desktop support functions (printing, users access, application support, etc)

· Basic understanding of cable termination techniques, procedures, equipment and troubleshooting
techniques

· Basic understanding of telecommunication & analog phone punch down systems including CSU/DSU equipment

· Basic understanding of Network administration functions

· Basic understanding of Phone system administration functions

· Basic understanding of monitoring and escalation process

· Hands-on experience with Windows Operating system and MS-Office

· Ability to explain technical terms and processes in laymens terms to end users

· Well versed in time management and inventory control

We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students' lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!