IT Helpdesk Technician (Temp) na Obsidian Security

IT Helpdesk Technician (Temp role)

Duration: 6 months 

Job description:

Obsidian is the leader in comprehensive SaaS security. Join an exciting and hyper-growth company with great leadership, incredible employee benefits, and a culture of empowerment. We’re a passionate team going for a huge impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. We care about giving people an opportunity to do meaningful, rewarding work.

We are seeking a (Temp) IT Helpdesk Technician to join our IT team.

This role provides Tier 1 technical support to employees, assists with IT asset management processes, and supports seamless staff onboarding and offboarding. You’ll be the first point of contact for technical issues and a key player in ensuring users have the right equipment, accounts, and support to do their best work.

Responsibilities:

1. Technical Support (Tier 1)

• Serve as the first point of contact for IT support via ticketing system, email, or in-person requests.
• Troubleshoot and resolve common issues with hardware, operating systems, applications, collaboration tools, and networking.
• Escalate more complex issues to Tier 2/3 or vendors when necessary.
• IT Temp Hire Job Description 1Document solutions and contribute to the IT knowledge base.

2. IT Asset Management (Support Role)

• Assist with maintaining accurate inventory of laptops, peripherals, and software licenses.
• Help with deployment, collection, and tracking of IT hardware.
• Support the IT team in preparing assets for audits or refresh cycles.
• Ensure proper documentation of asset assignments and returns.

3. Onboarding & Offboarding

• Prepare and configure IT equipment for new hires (laptops, monitors, accessories).
• Assist in creating and configuring accounts, email, MFA, and collaboration tools.
• Conduct IT orientation with new employees.
• Collect and verify return of IT assets and access credentials during offboarding.

Qualifications:

• Bachelor’s degree in Information Technology or related field
• A highly analytical and curious mind with a passion for learning and troubleshooting
• Experience with modern IT products and services (SaaS is a plus)
• Experience working in a Helpdesk environment
• Interest in the security industry and doing IT securely
• Excellent oral and written communication skills
• Ability to articulate technical problems and projects to both technical and non-technical teams
• And above all, a pragmatic problem solver with a passion for technology and service

What can we do For You?

• Be part of a team-first, low-ego, mission-focused culture
• Provide opportunities for professional development
• Provide opportunities to make high-impact contributions to security
• Influence Obsidian product development
• Annual conference attendance budget
• Competitive salary, equity, and health benefits
• Opportunity to publish research, share non-proprietary code, and present at conferences
• Reserve your seat on our rocket ship!
• We are funded by Greylock Partners, Menlo Ventures, Google Ventures, WingVC, Norwest Venture Partners, and are growing fast
• This role is about securing our company and product as we provide cutting-edge capabilities to help organizations increase their security.

At Obsidian, we value diversity and freethinkers and are proud to be an equal-opportunity employer. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.

**Note to all recruitment agencies: Obsidian does not accept applicant resumes from any agency with whom Obsidian does not have a written agreement. Obsidian is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a written agreement with Obsidian.