SVP, Ops Services & Deployment na Tatte Bakery & Cafe

The SVP of Operations Services & Deployment is a pivotal enterprise leader responsible for building the infrastructure, systems, and processes that enable Tatte’s growth and operational excellence. Reporting directly to the CEO, this leader sets the vision and strategy for how we design, deploy, and sustain operational services that power scalable, guest-focused performance.  As a core member of the Executive Leadership Team, the SVP acts as a business architect—translating Tatte’s brand, culture, and growth ambitions into integrated systems and execution models that reduce complexity, unlock capacity, and ensure every café delivers a world-class guest experience.

KEY OUTCOMES & IMPACT

1. Enterprise Scalability: Build and sustain the operational infrastructure that enables Tatte’s expansion, innovation, and evolving guest experiences.
2. Operational Excellence: Deliver seamless, intuitive systems and processes that simplify work, improve accuracy, and maximize productivity across cafés and support functions.
3. Deployment Discipline: Create a best-in-class deployment model that ensures initiatives are sequenced, absorbed, and sustained without overloading field operations.
4. Guest & Café Health: Elevate performance standards across cafés through system-enabled insights, proactive health monitoring, and best-in-class guest recovery.
5. Cross-Functional Integration: Align tools, platforms, and processes across Culinary, Bakery, Technology, Finance, HR, and Real Estate to ensure holistic, business-driving solutions.
6. People Empowerment: Equip café and support leaders with tools, training, and communications that foster engagement, accountability, and long-term growth.

RESPONSIBILITIES

Enterprise & Strategic Leadership

• Serve as a key member of the Executive Leadership Team, shaping enterprise strategy and growth priorities.
• Provide forward-looking insights, analysis, & recommendations to the CEO and Board on operational scalability & innovation.
• Act as the enterprise steward of café health, deployment discipline, and system integration.

People & Culture Leadership

• Lead, inspire, and develop a high-performing Operations Services & Deployment team.
• Build a culture of accountability, innovation, and guest-first mindset.
• Mentor and empower leaders across markets, positioning Ops Services as a talent pipeline for future enterprise leadership.

Deployment & Growth Enablement

• Own the deployment calendar and operating playbook, ensuring new initiatives are field-ready and sustainable.
• Oversee operational readiness for all new café openings, coordinating with L&D, Culinary, and Real Estate to ensure seamless launch execution.

Systems, Tools & Process Innovation

• Lead the strategy, selection, and continuous improvement of enterprise systems (POS, inventory, labor, HRIS, guest experience platforms).
• Ensure tools are integrated, user-friendly, and continuously updated to meet evolving business needs.

Guest & Café Health Stewardship

• Oversee guest recovery processes, health inspection results, Tattle/Google review performance, & mystery shop programs.
• Partner with field leaders to ensure action plans drive measurable improvements in guest experience & café performance.

Operational Support & Continuous Improvement

• Deliver consistent, reliable support for café teams on menu updates, systems, SOPs, and troubleshooting.
• Establish structured feedback loops with operators to identify friction points and continuously improve processes.

Cross-Functional Partnership

• Partner with Technology, Finance, Culinary, L&D, Marketing, & Real Estate to design integrated, enterprise-ready solutions.
• Ensure new initiatives balance business innovation with café capacity and guest experience.

Change & Culture Stewardship

• Act as a visible change leader—championing clarity, transparency, and alignment in all rollouts.
• Ensure systems and deployments reflect and reinforce Tatte’s brand promise and cultural values.

QUALIFICATIONS

Required

• 12+ years of progressive leadership in operations, deployment, or systems strategy (hospitality, retail, or restaurant industry preferred).
• Demonstrated success leading enterprise-scale initiatives that delivered measurable business impact.
• Strong executive presence and ability to influence Board, CEO, and cross-functional leaders.
• Deep expertise in project management, deployment sequencing, and process design.
• Proven track record of building, scaling, and developing high-performing teams.
• Exceptional communication and relationship-building skills across all levels of the organization.

Preferred

• Experience with tools such as Toast, UltiPro/UKG, CrunchTime, HRIS platforms, and guest experience systems.
• Multi-unit or multi-market operations leadership experience.
• Bilingual in Spanish.