Supervisor, Fulfillment na Millennium Print Group
Millennium Print Group · Durham, Estados Unidos Da América · Onsite
- Professional
- Escritório em Durham
Join the Leader in Trading Card Manufacturing
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.
Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.
Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.
Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
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🌐 Fulfillment Supervisor
Job Title: Fulfillment Supervisor – Warehouse/Distribution
Location: Durham, NC
Pay & Benefits: Competitive salary + bonus eligibility + comprehensive benefits (medical, dental, vision, 401k, PTO)
About Us
At Millennium Print Group (MPG), a subsidiary of The Pokémon Company International, we are an industry leader in printing, packaging, and fulfillment solutions. With over 1,800 employees and state-of-the-art facilities, we deliver products enjoyed by millions around the world.
Position Summary
We are seeking an experienced Fulfillment Supervisor to provide leadership, mentorship, and operational oversight in our fulfillment department. This role is hands-on and requires active support on the warehouse floor to ensure all products are received and shipped accurately, safely, and on time. The supervisor leads by example, drives operational excellence, and supports management initiatives focused on quality, cost efficiency, customer satisfaction, and continuous improvement.
Responsibilities
Lead and supervise fulfillment staff; oversee onboarding, mentoring, and ongoing training.
Ensure department standards are achieved, including quality, cost, and on-time delivery metrics.
Monitor daily operations to ensure accurate order fulfillment and receipt processing.
Resolve and escalate operational issues; partner with management to implement improvements.
Manage scheduling, time approvals, performance reviews, and employee development.
Enforce safety, security, and compliance with company policies, OSHA, and ISO standards.
Support human capital initiatives, including interviewing, coaching, recognition, and retention.
Partner with Quality and Operations teams to maintain SOPs, work instructions, and continuous improvement initiatives.
Qualifications
High School diploma or equivalent required; bachelor’s degree in supply chain, logistics, or related field preferred.
Minimum of 4 years of supervisory experience in fulfillment, warehousing, or distribution.
Knowledge of ISO, OSHA, 5S, or other continuous improvement programs preferred.
Strong leadership skills with experience in coaching, performance management, and team development.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and management information systems.
Effective problem-solving, decision-making, and analytical skills.
Excellent communication and interpersonal skills; bilingual English/Spanish a plus.
Physical & Work Environment
Ability to lift up to 60 lbs occasionally and 25 lbs frequently.
Ability to sit and stand for extended periods during scheduled shifts.
Work in a warehouse/plant floor environment with temperature changes, moderate noise, and powered equipment.
PPE may be required (safety shoes, high-visibility vest, eye/ear protection).
📩 Apply Now to join our growing fulfillment leadership team and help us deliver excellence every day.
#MillAll
What to Expect
MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
