Quality Assurance Officer - Admin. Analyst II-Fire and Rescue Services, Emergency Services Bureau na Howard County Government, MD

About the Department

Howard County:
Conveniently located in the heart of the Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?:
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
Under general supervision, coordinates the collection, evaluation, and dissemination of Emergency Medical Services (EMS) performance data relative to specified quality assurance and quality improvement (QA/QI) programs within the Emergency Services Bureau (ESB) and the Chief Medical Officer (OCMO). Maintains documents and records according to Department internal policy as well as state and federal standards.  Provides assistance to ESB and OCMO to ensure and maintain a high standard of prehospital emergency care delivered by Department personnel.

STARTING SALARY HIRING RANGE:
$36.49 - $41.17
$75,903 - $85,638

CLASS DESCRIPTION:
Performs intermediate professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior.  Work includes administrative support of a functional program and professional level analysis and coordination of functional office programs and activities.

Position Duties

Include the following.  Other related duties may be assigned.

Review reports generated by EMS personnel for accuracy, completeness, and policy and protocol compliance.
 
Monitor EMS system and personnel performance to provide patient care feedback by reviewing  Patient Care reports to ensure correctness and completeness.  Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.
 
Recommend updates to training for individual personnel or entire department based on report reviews.
 
Generate reports, conduct internal audits to identify deficiencies and track trends (protocol, equipment issues, call types), to recommend strategies for improvement.
 
Ensure adherence to the QA/QI process in a manner that aligns with State regulations and DFRS policies and best practices.
 
At the direction of ESB or OCMO, investigate inquiries, complaints, and incidents involving EMS personnel.
 
Oversee a QA/QI records management.
 
Complete reports to MIEMSS as required under COMAR 30.03.04- MIEMSS 5/35 form.
 
May serve on Department work groups and committees.  

Minimum Qualifications

Bachelor's degree and two (2) years of related experience or equivalent combination of education and experience. 

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of basic and advanced life support techniques, protocols and procedures.
 
EMS management experience.

Experience practicing as an ALS clinician, nurse, or physician's assistant within three (3) years of the date of application. 
 
Maintain strict confidentiality and impartiality when reviewing protected health information (PHI).
 
Ability to successfully complete a MIEMSS-approved quality assurance officer course.
 
Experience as a course lead instructor and curriculum development in adult education
Knowledge of supervisory methods and techniques.
 
Knowledge of applicable departmental policies, rules, regulations and procedures.
 
Familiarity with the geography of Howard County.
           
Ability to maintain records, analyze data, and prepare reports.

Experience with Microsoft Office systems and software specifically Outlook, Word, and Excel. 
 
Ability to deal on a cooperative, courteous, and effective basis with subordinates associates and the public.
 
Ability to function effectively as a team member and work cooperatively and collaboratively in order to commit to and achieve common goals.  Able to lead small groups of employees effectively.  Contributes to building a positive team spirit and morale, striving to enhance working relationships always.  Provides and welcomes constructive feedback despite any conflict between individuals, and provides support to team members, placing success of team above own interests. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. There is limited to moderate exposure to physical risk which may require limited to moderate physical effort. Normal work is performed in a typical interior office work environment, except for occasional field work as an EMS provider.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. 

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITIES:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
 
Ability to write reports, business correspondence, and procedure manuals
 
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
 
Ability to develop education programs for providers on documentation skills and billing processes
 
Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Qualifications

Must possess one of the following:

• Licensure as a state of Maryland EMT-Paramedic OR be able to obtain, within 60 days of hiring, certification as a Nationally Registered Emergency Medical Technician-Paramedic.
• Licensure as a Maryland EMT with a degree in Nursing at the RN level or higher, or Physician Assistant.

 Class C Maryland Driver's license or equivalent issued by state of residence. 

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