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Service Receptionist na Peak Kia - Littleton

Peak Kia - Littleton · Littleton, Estados Unidos Da América · Onsite

$39,520.00  -  $39,520.00

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Description

JOB PURPOSE / SUMMARY 

The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience. 

DUTIES AND RESPONSIBILITIES

  • Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician. 
  • Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs. 
  • Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel. 
  • Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces. 
  • Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments. 
  • Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction. 
  • Update customer information and service records accurately in the dealership's database or management system. 
  • Follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims. 
  • Serve as the middleman between insurance company's and advisors and make calls. 
  • Call customers to let them know if their parts are there, so they can bring their car in to get installed.  
  • Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information. 
  • Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts. 
  • Checking in all New Delivery Units, checking for damage.  
  • Writing up new units for Pre-Delivery Inspection.  
  • Callback follow-up with customers to ensure satisfaction.  

Benefits at Peak:

  • Medical, Dental, & Vision Coverage
  • Life Insurance 
  • Paid Vacation and Sick Days
  • 401(k) matching
  • Employee Discount

Requirements

  • High school diploma or equivalent; additional education or certification in customer service or administration is advantageous. 
  • Previous experience in a customer service or receptionist role is preferred. 
  • Knowledge of Xtime and Dealertrack.  
  • Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members. 
  • Excellent organizational and multitasking abilities, with attention to detail. 
  • Proficiency in MS Office applications and computerized office systems. 
  • Ability to work efficiently in a fast-paced and customer-focused environment. 
  • Professional demeanor and appearance. 
  • Valid driver's license and clean driving record. 
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