Conference Service Manager na Full House Resorts

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Serve as the liaison between clients/planners and hotel departments (Sales, Banquets, Catering, AV, Operations, etc.).
• Manage events from pre-event planning through onsite execution and post-event follow-up.
• Develop and maintain vendor relationships to support weddings and other events (e.g., linens, flowers, décor).
• Prepare and distribute Banquet Event Orders (BEOs), event resumes, room diagrams, and other related documentation.
• Coordinate group room blocks, meeting spaces, room setups, AV/technical requirements, and catering/food & beverage services.
• Monitor budgets, financial performance, revenue/profit goals, upsell opportunities, and cost controls.
• Ensure high standards of guest satisfaction, service quality, cleanliness, and adherence to brand standards.
• Address on-site issues, changes, and vendor coordination to resolve problems promptly.
• Maintain administrative oversight of contracts, billing, client correspondence, and internal/external communications.
• Oversee the maintenance and updating of the CRM system.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Perform additional duties assigned by the Director of Sales.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Hospitality, Event Management, Business Administration, or a related field preferred.
• Minimum of 3–5 years of experience in event management, conference services, or hotel operations.
• Experience managing large-scale events, banquets, or conventions is highly desirable.

LANGUAGE SKILLS

• Excellent verbal and written communication skills.
• Ability to interact professionally with clients, team members, and vendors.
• Bilingual or multilingual skills are a plus.

REASONING ABILITY

• Strong problem-solving and decision-making skills.
• Ability to anticipate challenges and develop proactive solutions.
• Strong analytical skills to manage budgets, revenue, and operational efficiencies.

OTHER SKILLS AND ABILITIES

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with event management software or CRM systems.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a collaborative team.
• Excellent customer service and interpersonal skills.
• Ability to maintain professionalism under pressure and adapt to changing priorities.

PHYSICAL DEMANDS

• Ability to stand, walk, bend, and lift items up to 25 lbs during event setup and execution.
• Must be able to work long hours, including evenings, weekends, and holidays as needed.

COMPENSATION AND BENEFITS:

$60,000 a- $70,000 annually based on experience.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides: 

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.