Customer Service Representative na Illinois Casualty Company

Illinois Casualty Company is seeking a Customer Service Representative (CSR) to become part of our Beverage Insurance Specialty agency team! The CSR will be the primary point of contact for clients seeking assistance with their insurance policies and inquiries. The CSR maintains these important client relationships and answers questions, resolves issues, and processes orders. This is a fast-paced role with growth opportunities available!

Salary Range: $21.00 to $25.00 per hour

Work Location: Hybrid schedule, must be able to commute to work onsite in Rock Island, IL multiple days per week 

Hours: 37.5 hours per week (between 30 and 37.5 hours per week possible during initial training period)

Essential Functions

• Respond to customer inquiries by email, phone, or other communication platforms
• Assist customers with servicing insurance policies, coverage options, and billing questions
• Process orders, update customer accounts, and accurately document all interactions
• Resolve problems and complaints by identifying issues, researching solutions, and following up with customers to ensure resolution

Qualifications

• High school diploma or equivalent
• Strong written and verbal communication skills
• Prior experience in a customer service or customer-facing role
• Computer proficiency with Microsoft Office suite, experience with Vertafore/AMS 360/customer account management systems preferred
• Prior experience in the insurance industry preferred
• Prior experience in a hybrid/remote work setting preferred

Best in Class Benefits

• Comprehensive health and pharmaceutical plan with company-funded HRA and telemedicine
• A la carte Dental, Vision, Critical Illness, and Accident insurance coverages
• Lifestyle Account
• Traditional and Roth 401k plans with company match
• Modified workweek and generous PTO policy
• Paid parental leave