Client Service Representative - Health on Demand na Arnot Health
Arnot Health · Elmira, Estados Unidos Da América · Onsite
- Professional
- Escritório em Elmira
Arnot Health is seeking a reliable and customer-focused Client Service Representative to join our team. In this role, you will handle incoming and outgoing calls in our call center, support patient and community needs, manage documentation, oversee the complaint handling process, and help maintain a functional office environment. You will play a key role in ensuring excellent service and communication between patients, families, healthcare providers, and community partners.
Your Schedule
Part-time position, approximately 23 hours per week
Day/Evening rotational schedule
Every other weekend and various holidays required
What You’ll Do
Answer and direct incoming calls, accurately assess caller needs, and transfer to the appropriate resources, including Health on Demand telenurses when necessary
Handle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requests
Maintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systems
Support physician offices, patients, and outside answering services, ensuring professional communication and confidentiality in compliance with HIPAA
Oversee the complaint handling process, including documentation, follow-up, and report preparation
Track call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programs
Prepare reports and maintain databases to support internal analysis and planning
Assist in maintaining office operations, including supplies, policy and procedure updates, and equipment oversight
Provide age-appropriate communication support across all patient populations
Demonstrate Arnot Health’s commitment to patient satisfaction by delivering friendly, caring, and responsive service
What We’re Looking For
Education: High School diploma or equivalent required
Experience:
Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferred
Strong proficiency with computers and Microsoft Office Suite
Skills: Exceptional customer service, excellent verbal and written communication skills, strong listening abilities, and the ability to interact professionally with patients, families, and healthcare staff
Other Requirements:
Comfortable in a professional office environment involving frequent computer and telephone use
Detail-oriented, organized, and able to manage multiple responsibilities effectively
If you have outstanding communication skills, thrive in a fast-paced call center environment, and are passionate about providing excellent service to patients and the community, we encourage you to apply and join our team at Arnot Health.
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