Head of DreamLab Operations na Girl Scouts of Northern New Jersey

Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. GSNNJ is excited for the upcoming opening of its’ very own DreamLab. The DreamLab is designed to become a bold, imaginative hub for sisterhood — a space where ideas ignite, friendships flourish, and limitless possibilities come to life. This dynamic new experience center will offer Girl Scouts a whole new and meaningful way to explore our four pillars — STEM, Life Skills, Entrepreneurship, and Outdoors. 

We are seeking an entrepreneurial and visionary leader to bring the DreamLab to life as a space buzzing with energy, ideas, and collaboration.  This role will transform the space into a hub where girls and the community engage in inspiring programs across, STEM, life skills, and entrepreneurship. The Head of DreamLab Operations leads the daily operations of this dynamic space, building community connections, driving revenue and membership growth and innovating on program offerings to ensure an exceptional visitor experience.  This position requires a flexible schedule including evenings and weekends, to fully activate the DreamLab as a year-round destination for engagement.

Responsibilities include and are not limited to:

Community Leadership 

• Build and maintain relationships with schools, businesses, nonprofits, and local partners to expand DreamLab’s reach.
• Collaborate with Senior Leadership Team and other internal teams to align DreamLab programs with member and community needs.

Program and Membership Support

• Oversee DreamLab programs, workshops, drop-in activities, and large-scale community events.
• Oversee delivery of curriculum focused on Girl Scout Leadership Experience (GSLE).
• Support membership growth by creating engaging opportunities for girls, volunteers, and families.
• Communicate with GSNNJ’s program and membership teams, community partners, and stakeholders to determine local programmatic needs specific to GSNNJ’s membership.
• Collaborate with local membership staff to develop, execute, and implement effective member engagement strategies.
• Maintain current knowledge of the Girl Scout program, pathways, activities, and member registration processes.
• Cultivate and encourage positive relationships between diverse racial, ethnic, and social groups in the Council as a whole, between employees and volunteers, and with community leaders, organizations, and businesses.
• Ensure consistent delivery of the Girl Scout message of pluralism and diversity throughout the organization and within each community served.

Facility & Operations Management

• Work with DreamLab team to ensure facilities are prepared for guests, ensuring safety, cleanliness, and positive visitor experiences.
• Managing scheduling, setup, and teardown of spaces for events and programs.
• Assist authorized groups and their leaders in the use and care of the facility, send confirmations, and communicate with groups prior to arrival.
• Coordinate with vendors and respond to emergencies or facility needs.

Staff Leadership

• Hire, train, and supervise DreamLab staff to deliver high-quality customer service and programming.
• Oversee management of daily activities in signing up members, scheduling reservations, delivering, and hosting programs, managing the facility, and supporting visitor use of the various features of the DreamLab.

Administration & Collaboration

• Track program impact, facility utilization, and member engagement.
• Monitor financial results closely and serve as a strategic partner to senior leadership, providing data-driven financial insights and recommendations to support the DreamLab’s growth and profitability.
• Partner with Marketing to promote DreamLab events and opportunities.
• Facilitate monthly & as needed cross-department DreamLab Team meetings to address DreamLab operations, needs and planning. 
• Work across departments to support council-wide goals and initiatives.
• Support Product Program and Retail in facilitating sales of products at seasonal community fairs.
• Support Fund Development in identifying leads and connecting with potential donors.
• Other duties as assigned.

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. 

We are proud to offer a comprehensive benefits package to support the health and overall well-being of our employees. Benefits for our full-time employees include medical, dental, and vision insurance; a 401 k retirement plan with an employer match; paid time off for vacation, sick days, and holidays with offices closed for winter holiday break; parental leave benefits, life, disability, accidental and critical illness insurance; legal and pet insurance; employee assistance program, professional development opportunities; flexibility and a supportive and inclusive work environment.  

Requirements

•   Minimum of a Bachelor’s degree and/or a combination of education and experience.
• 10+ years of related customer-facing work experience (e.g., retail, hospitality, event management, program logistics and program planning, or other relevant customer- facing roles).
• 8+ years of leadership and supervisory experience required.
• Strong background in project management and program delivery; experience launching new initiatives preferred.
• Must have strong business acumen and own business results for DreamLab.
• Experience working with diverse populations and demonstrated personal and professional commitment to pluralism. 
• Prior experience working with youth and community partners strongly preferred.
• Strong interpersonal and relationship management skills, ability to think strategically and lead change.
• Analytical thinker and ability to solve problems by providing practical solutions.
• Ability to manage multiple projects and deadlines, with strong attention to detail.
• Collaborative Leadership with strong motivational and organizational skills.
• Able to work with and retain sensitive and/or confidential information.
• Knowledge of (or ability/willingness to learn) Counter Point POS, Microsoft Teams, Microsoft 365, Outlook, and Salesforce. 
• Must be at least 21 years of age.
• Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council).
• Must have a valid unexpired license to operate a standard motor vehicle.
• Bilingual preferred.
• Flexibility to work variable days off based on scheduling needs, evenings, weekends, and extended hours during peak program seasons.
• Occasionally transport up to 30 pounds with or without assistance.