Lending Assistant na F & M Bank

Description

 The Lending Assistant is responsible for supporting all aspects of dealer loan operations, including loan processing and collections.

Essential Duties: 

· Greet customers, answer incoming calls, and assist with loan inquiries and account questions

· Prepare, process, and maintain loan documentation, including titles, extension, payments, loan tickets, and imaging

· Upload loans to the core system, purge paid loan files, and ensure accurate record keeping

· Run credit reports, verify year-end interest totals (1098), and provide payoff information upon request

· Prepare and distribute collection and repossession documents, including deficiency letters, notices of sale, warrants in debt,   abstracts, and DMV/title paperwork

· Coordinate with collection agencies by creating Hold Harmless packages and conducting skip tracing using TLO reports

· Process and maintain accurate records by scanning documents into the imaging system

· Manage customer communication, including inbound and outbound calls with delinquent borrowers

· Provide general support to the Collections Manager and assist with additional tasks as needed

Non-Essential Duties:

•   Participates in Bank-sponsored and other community/civic events.

•   Performs other duties as assigned.

Other Duties: 

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may 

change at any time with or without notice. 

Requirements

Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with 

disabilities to perform the essential functions. 

Knowledge, Skills, and Abilities

•  Possess effective computer, calculator, and typing skills.

•  Excellent interpersonal, telephone, and communication skills.

•  Possess exceptional customer service skills with a positive attitude.

•  Possess excellent organizational skills.

•  Ability to use MS Word and Excel.

•  Ability to produce detailed and accurate work.

•  Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions.

•  Ability to work independently and in a team environment with minimum supervision.

•  Ability to receive and follow instructions.

Education and/or Experience

· High school diploma or GED, 

· At least two years of related experience, or 

· Combination of education and experience. 

· Bilingual in Spanigh (preferred)

Certificates, Licenses, and Registrations: 

· Current notary or willing to obtain - preferred but not required. 

Physical and Mental Demands: 

· The employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.

· The employee frequently is required to talk or hear. 

· The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch. 

· The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds. 

· Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and 

  the ability to adjust focus. 

Work Environment: 

· Work is primarily performed in an office setting where the noise level is usually moderate. 

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, 

and fax machines. 

Position Type/Hours: 

This is a full-time position generally working Monday – Friday, 8:30 a.m. – 5 p.m. Occasionally additional hours may be necessary to accomplish job responsibilities.