Customer Engineer (San Diego​, CA, US, 92127) na Computacenter

About the role 

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

What you’ll be doing 

• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities: 
• Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments 
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.  
• Document and reports on work completed to ensure compliance with Company and Customer Procedures. 
• Escalate issues in line with company processes to ensure customer demands are met and 
• evaluate escalations and action appropriately to ensure customer demands are met 
• Provide customer service to internal and external customers to ensure consistent experience.  
• Ability to adapt quickly to dynamic team environments to maintain consistent effective 
• contribution. 

What you have  

• Proven experience in an IT Support Service environment 
• Highly organized with a strong attention to detail  
• Reliable, courteous, and flexible team player  
• Strong interpersonal, communication and customer service skills 
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role  
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office 
• Demonstrates awareness of health and safety at work.  
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us