Stewarding Supervisor Flexible Schedule AM & PM na Hotel Monteleone

Summary
The Steward Supervisor is responsible for assisting the Executive Steward in the direction and coordination of all activities and provides assistance to the staff of the Stewarding department to ensure all established service standards and procedures of the hotel are implemented consistently, leading to guest and staff satisfaction and profit for the hotel.

Essential Functions
To perform the Steward Supervisor position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
• Lead, teach, coach and inspire our Stewarding team for the evening shift

• Ensure Stewarding associates arrive for their shift on time, are well groomed and ready to work

• Assign work station to all Stewarding team during line-up and pass on events and information

• Ensure Stewarding associates are following the proper procedures and standards set in place by the department and the hotel

• Responsible for the opening and closing shift

• Ensure that all Kitchens are Cleaned, Organized and sanitized

• Ensure all daily tasks list are completed

• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction

• Ensure that garbage & recycling removal is being done in a timely manner and done according to the rules set in place by the hotel

• Assist in the correct usage of all chemicals within the department and outlets, including appropriate training

• Assist any outlets and culinary team for any kind of resource request

• Ensure all equipment is cleaned, maintained and properly stored after an event

• Attend and participate in departmental meetings

• Ensure all storage rooms are kept clean and organized

• Foster an environment of cooperation within the department and between other departments within the hotel.

• Encourage participation and input from all associates while promoting professional work habits that will ensure that the department is being guided at all time by Hotel Monteleone’s Mission, Vision and Values

• Have a proactive eye for detail and cleanliness

• Actively participate in hotel committee (Service plus, environmental, learning, Health and Safety…)

• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program

• Follow department policies, procedures and service standards

• Maintain a clean and safe work environment

• Other duties as assigned

Competency
To perform the Stewarding Supervisor position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new things

• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

• Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

• Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to others

• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values

• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversity

• Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities

• Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

• Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

• Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Steward Supervisor position:

Language Ability
• Effectively interact and communicate with people from diverse backgrounds

• Read and comprehend simple instructions, short correspondence and memos

• Write simple correspondence

• Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

• Must understand English

Math Ability
• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

• Compute rate, ratio and percent

• Draw and interpret bar graphs

Reasoning Ability
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Deal with problems involving a few concrete variables in standardized situations

Computer Skills
• Working knowledge utilizing computers with Delphi, Ultipro, Word and Excel

Supervisory Responsibilities
• Must demonstrate the ability to supervise hourly associates and contract associates in the Stewarding department

Work Environment
• The work schedule varies and may include working weekends and holidays

• The noise level in the work environment is usually moderate

• May be exposed to adverse temperatures to include heat and

Physical Demands
• Occasionally lift and/or move up to 50 pound

• Frequently stand, walk, use hands to fingers, handle or feel

• Occasionally reach with hands and arms and stoop, kneel, crouch or craw

Position Status and Availability
• Available to work a full-time, evening (PM) shift, Monday – Sunday including holidays

Education and Experience Requirements
• A high school diploma or general education degree (GED)

• At least two (2) years of customer service experience

• At least two (2) years of supervisor experience or

• At least five (5) consecutive years working as a Steward in preferably in a hotel’s restaurant