IT Technician Temp Help Desk na City of Flagstaff, AZ

About the Department

Are you someone who is ready to make a difference within their local community?  If so, the City of Flagstaff is seeking a qualified IT Technician Help Desk Temp  personnel to join our team!

As the City’s newest IT Technician Help Desk Temp you will actively support and uphold the City’s stated mission and values. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve. 

Position Duties

POSITION RESPONSIBILITIES:

• Provides exceptional customer service to both internal and external customers.
• Documents work order requests and resolutions in a timely fashion within the IT Ticketing Software.
• Works under the direction of Help Desk Team Lead and/or other internal IT teams to assist in larger projects as needed.
• Maintains the highest levels of confidentiality and security with regard to data access and confidential information.
• Assists with support of the City of Flagstaff Police Division’s devices and software.
• Assists with the Device Inventory Project
• Other duties as assigned.

HELP DESK:

• May answer calls to the Help Desk phone line, monitor Email, greet and assist Help Desk walkup requests, closely monitor and address incoming Help Desk Tickets via the ticketing software.
• Provides front-line service to end-users on hardware and software related challenges.
• May assist with the annual device replacement cycle including installation and decommission of devices.

Minimum Qualifications

DESIRED EXPERIENCE AND TRAINING:

• Actively working toward completion of a two or four-year degree in computer science, related field or area of assignment, or equivalent course work.
• Some IT related professional or educational experience.
• Strong customer service and communication skills/experience.

OTHER REQUIREMENTS:

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!