DWM Water Service Representative (D) (OFA) na City of Atlanta

Posting expires: October 10, 2025

Salary: $39,370 - $50,544

General Description and Classification Standards:
This role is responsible for performing a variety of routine accounting and financial support tasks to ensure accurate processing and record-keeping of financial transactions. Key duties include processing payments, reconciling accounts, preparing bank deposits, reviewing financial documents for accuracy, and assisting with account adjustments such as returned items and misapplied payments. This role requires attention to detail, adherence to financial policies, and effective communication with internal departments and external stakeholders.

Supervision Received:
Works under general supervision and follows standardized procedures and written instructions to accomplish assigned tasks. May set work sequence or priorities. 

Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Provide customer service to citizens and internal employees by answering questions and providing information regarding complaints and inquiries. 
• Process payments and verify accounts receivable records. 
• Type, file, and post general ledger entries. 
• Verify account information and process adjustments, including refunds, per internal procedures. 
• Provide administrative support in the collections process. 
• Prepare and review memorandums, correspondence, generate reports, public notices, permits, and various documents. 
• Evaluates information and makes informed decisions to ensure operational effectiveness. 
• Ensure compliance with organizational policies and procedures. 
• Attend regular departmental meetings. 
• Perform other related duties assigned to support departmental operations.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of proper public contact and telephone etiquette. 
• Skilled in using a personal computer and basic knowledge of Microsoft Office and other computer software. 
• Basic knowledge of accounting principles. 
• Ability to flexibly adapt to a variety of work situations and interruptions. 
• Ability to work well under pressure to meet deadlines. 
• Ability to recognize and escalate inconsistencies to senior staff.

Minimum Qualifications:
Education and Experience – Education and Experience – High school diploma or General Equivalency Diploma (GED). Minimum 2 years of accounting related experience.

Licensures and Certifications - None required.

Preferred Requirements – Completion of Technical or Vocational course of study in the accounting area and 1 year of accounting experience.

Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions are associated with the job.

Lifting Requirements: 
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Work Schedule:
This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.