Museum Guide na The Neon Museum, Inc.

Description

Conducts informative, engaging and accurate guided tours of collection and exhibits, with a goal of delivering a high-quality guest experience. Additional responsibilities are to greet visitors; staff the front desk; occasionally assist with ticketing and visitor flow; field inquiries from visitors; and varied administrative tasks. Requires ability to work evenings and some holidays. Two weeks of paid Museum and Collection training are provided.

Consistently greet and speak to guests in a positive, courteous and professional manner.

• Provide accurate information about the Museum, including its collection, fees, hours of operation, events and programs, directions, exhibits and general policies.
• Explain and promote the value of memberships.
• Provide excellent visitor guidance and customer service at all times.
• Uphold Museum policies and explain them clearly and patiently to visitors as necessary.
• Assist as requested with special events, tours, operations, special projects and additional assignments.
• Adhere to all policies and directives related to safety and security of guests, co-workers and the Museum collection, reporting all areas of concern immediately to management.
• Maintain a professional and tidy work area.
• Other duties as assigned.

Hourly rate of pay $15/hr, Part time Museum Guides are normally scheduled up to 29 hours per week with evenings, weekends, and holidays required. Guides have the ability to earn up to $20/hr over time with advanced training and skill development.

This position is Non-Exempt and reports to the Guest Services Supervisor.

The Neon Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

• Requires experience in customer service or working with the public.
• Requires ability to speak and interact with diverse audiences in a clear and engaging manner.
• Requires ability to learn, retain and share the stories of the collection and exhibits.
• Requires ability to consistently, tactfully and effectively uphold Museum policies.
• Requires ability to use email and contemporary computer programs and software.
• Requires active listening ability and reading comprehension.
• Requires scheduling flexibility and an ability to work evenings and some holidays.
• Requires consistent attendance and punctuality.
• Requires ability to work outdoors in seasonal desert temperatures and indoors in environmentally controlled conditions.
• Requires experience in remaining calm and professional at all times.
• Requires standing for long periods of time.
• Requires ability to lift 20 pounds.

Working Conditions

· Ability to work varied shifts and extended hours, including evenings, weekends, and holidays.

· Ability to work outdoors in seasonal desert weather conditions with  frequent exposure to bright, flashing lights and illuminated signage as part of the Museum’s Collection.

· Ability to work indoors in a climate-controlled environment and in close proximity to other people, sitting / standing for long periods of time.

· Frequent use of a computer, keyboard, telephone, and headset.

· Ability to occasionally lift 20 pounds.

· Frequent use of a computer, keyboard, telephone  and other office equipment, knowledge.

· Occasional standing and walking on uneven surfaces (gravel, pavement, etc.). 

Work Schedule

· Part-Time.

· Requires on-call/on-duty work as needed.

· May include evenings, weekends, or holidays based on business needs.

Compensation

· Hourly pay: $15 per hour

· Eligible for overtime in accordance with Nevada wage and hour laws

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing business needs of the Museum.

Benefits

• Subsidized employee health insurance, including dental and vision coverage for full time employees only, eligible to enroll on the first of the month following 30-days of continuous employment.

• Employer-contributed 403(b) retirement plan for all employees after completing 30-days of continuous employment.

• Fifteen days paid vacation annually for full time employees increasing with tenure.

• Additional 10 days observed paid holidays per annum for full time employees.

• Paid sick leave for all employees.

• Museum store discount and other discount programs for all employees.

• Counseling and advice benefits for all employees.

• Employee complimentary museum ticket program for friends and family. 

Our Mission

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our Values

Our work ethic is underpinned by our four values:

• Create a sense of belonging for everyone. 

• Promote scholarship through our work and collaboration. 

• Offer fun engagement for everyone that reflects the spirit of Las Vegas. 

• Demonstrate excellence.