Library Assistant II - Downtown Library na City of Boise, ID

About the Department

Join Boise's Downtown Library as a Library Associate and make a meaningful impact in your community! This dynamic part-time role offers the perfect blend of customer service, technology support, and programming assistance in one of the city's most vibrant cultural hubs. You'll help connect diverse community members with the resources they need while gaining valuable experience in library operations, reference services, and public programming.

What makes this role special:

• Direct community impact through reader's advisory and reference services
• Hands-on experience with library technology and systems
• Opportunities for leadership and mentoring
• Variety in daily tasks from circulation to program support
• Flexible scheduling including some evenings and weekends
• Professional development in a supportive library environment

Perfect for: Customer service enthusiasts, book lovers, technology-minded individuals, or anyone passionate about community service and lifelong learning. Whether you're starting your library career or looking for meaningful part-time work, this position offers growth opportunities and the satisfaction of serving Boise's diverse downtown community.

Position Duties

Assists library users with circulation, reference, reader's advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an intermediate knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Refers more complex issues to higher-level staff. 

Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials. Orders supplies for the office and programs, as needed. 

Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed. 

Assists in planning and delivering in-house and outreach programs for users of all ages, as needed. 

Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed. Performs all duties of lower-level related positions and handles moderately complex issues and problems. 


Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Minimum Qualifications

Required Knowledge, Experience, And Training
High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience.

Knowledge of:

• Public library operations, policies and services
• Customer service techniques
• Intermediate computer skills.

Ability to:

• Use library systems
• Work independently and use initiative
• Prioritize a broad range of administrative tasks
• Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users
• Multitask and complete tasks within deadlines
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training
Three years of experience in a public library or similar environment providing customer service to diverse populations.

Some specialized training or coursework and experience working in a library setting.

Special Requirements
Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Other Qualifications

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: Some weekends and evenings and schedules vary.

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