Customer Service Representative - Italian na None

We are a global leader in customer service solutions, providing support to well-known brands across various industries. We are currently looking for dedicated individuals fluent in Italian to join our team and offer outstanding customer service in the e-commerce sector.If you are passionate about customer service and looking for a dynamic career opportunity, we encourage you to apply.What’s in it for you?Competitive compensation package: comprising of a base salary, language bonus and meal allowanceHybrid work model: begin with on-site work for the first 6 months, transitioning to a hybrid arrangement thereafterOpportunities for career growth: join an international with clear paths for advancementDynamic work environment: contribute to an evolving, fast-paced industry with every day offering new challengesJoin us as an Inbound and Backoffice Agent:As a Customer Service Specialist, you will be responsible for managing inbound calls and handling back-office tasks, ensuring that customer inquiries are addressed efficiently and professionally. Your main responsibilities will include:Handle incoming customer calls, providing assistance and resolving inquiries effectivelyAddress customer issues through various channels, ensuring timely and accurate responsesMaintain high-quality service standards, creating a positive experience for each customerIdentify and escalate priority issues as needed to ensure swift resolutionRequirements:Fluent in Italian (C1+)Proficient in English (B2+)Ability to work on a shift basis, Monday to FridayStrong communication skills, with a passion for delivering excellent customer serviceAvailability to work on site for the first 6 months, with a shift to hybrid work thereafterWhat is life like at Transcom?At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. Candidatar-se agora