Our Learning Consultant team plays a vital role in helping clients transform into true Collaborative Learning organizations. We don’t just teach customers how to use our platform: we partner with them to reshape the way corporate learning is designed, delivered, and scaled.
As a Learning Consultant within our Professional Services team, you’ll accompany customers throughout their entire journey: starting with the launch of their collaborative learning platform. Your responsibilities will include onboarding new customers, implementing add-ons, designing and delivering tailored workshops and leading consulting projects.
Your impact will be evaluated through customer satisfaction and feedback, achievement of project milestones and deadlines, and long-term client retention and adoption of our solutions.
Our Learning Consultant team plays a vital role in helping clients transform into true Collaborative Learning organizations. We don’t just teach customers how to use our platform: we partner with them to reshape the way corporate learning is designed, delivered, and scaled.As a Learning Consultant within our Professional Services team, you’ll accompany customers throughout their entire journey: starting with the launch of their collaborative learning platform. Your responsibilities will include onboarding new customers, implementing add-ons, designing and delivering tailored workshops and leading consulting projects. Your impact will be evaluated through customer satisfaction and feedback, achievement of project milestones and deadlines, and long-term client retention and adoption of our solutions.
Within 1 month, you will:
Complete our onboarding program and become proficient in the tools that drive our projects.(Trello, Salesforce, Monday.com) and our Convexity culture
Gain a strong understanding of how the Business Team (Customer Success team and Professional Services team) collaborates to ensure customer success
Deeply learn our product and service offerings, enabling you to speak confidently with customers
Connect with colleagues worldwide through virtual coffee chats and team-building activities
Shadow ongoing projects to observe best practices and understand our consulting approach
Within 3 months, you will:
Host your first customer workshops and receive constructive feedback from peers to sharpen your delivery skills
Begin managing your first implementation and consulting projects, taking ownership with the support of your coach
Define your quarterly priorities in alignment with the Customer Success Team’s objectives
Contribute to our internal knowledge base in Trello, sharing resources and insights that help the Learning Consultant (LC) team scale effectively
Within 6 months, you will:
Take the lead on more complex workshops and consulting projects, demonstrating autonomy and expertise
Prepare your first difficult or high-stakes workshops with Enterprise customers
Master advanced platform features and solutions to provide deeper value to customers
Participate in regular discovery sessions with Product Managers, sharing customer insights to shape future features
Support pre-sales activities for large prospects by showcasing the type of expert guidance LCs provide
Within 12 months, you will:
Develop scripts, frameworks, and educational resources for new services delivered by the LC team
Represent the team as a subject-matter expert by speaking at marketing webinars on digital learning
Mentor and onboard at least one new Learning Consultant, sharing your expertise to strengthen the team
The Skill Set
Proven experience (3+ years) in managing learning & development projects, leading client engagements, or a strong track record in client-facing roles within SaaS or customer success
You are recognized for your listening and teaching skills
You express your ideas in a clear and concise manner, both in writing and orally
You are proactive and prefer working in a strong results-oriented culture
You are curious and have a strong appetite for digital tools and processes
You are fluent in French and English (US/UK) / B2 level or equivalent and comfortable switching between them in professional contexts
Proficiency in German is a significant advantage
Enthusiasm for our working environment explained here
What We Offer
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
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