Family Services Assistant Coordinator na Suffolk County Council

• Suffolk County Council 

• Address: Endeavour House, Ipswich IP1 2BX - Hybrid working

• Salary: £28,598 per annum (pro rata for part time)

• Hours: 37 hours per week - flexible working options available

• Contract: Permanent   

This advert is open to current Suffolk County Council staff only

We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to those who use our service learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things.  As a Family Services Assistant Coordinator in the SEND (Special Educational Needs and Disabilities) EHCP (Education Health and Care Plan) Review Hub you’ll be as keen to collaborate and build a bright future as we are. Reimagine the possibilities. 

Your role and responsibilities: 

• work efficiently and effectively with the CYP (Children and Young People Service), supporting children and young people with SEND and their families along with partner agencies to provide support through the SEND journey as well as ensuring statutory timescales are met

• provide a person-centred approach to ensure that ECHP's, are supportive to the child or young person's needs, capture’s their views and provides agreed outcomes to ensure children and young people with SEND are making progress 

• triage Annual Review documents that come from settings and assign to others using our agreed criteria and processes making sure to write detailed and informative case notes for colleagues.  

You should apply if you are skilled in working with people and can work flexibly to meet the demands of a challenging yet rewarding role. 

You will need:

• suitable qualifications at Level 3 and above or equivalent experience in a relevant area of work  

• evidence of CPD (continuing professional development) 

• experience of collaborative work with CYP, families and professionals and evidence of using solution focused approaches in practice  

• a key understanding of Child Protection and Safeguarding procedures. 

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The SEND Family Services Team leads on all aspects of our family facing work and supports individual children and young people with SEND and their families throughout their SEND journey. This includes securing the right education offer to support their specific needs and ensuring regular and effective review of their progress, holding providers to account across the system for meeting the needs of individual children and young people.  

The team includes practitioners from a range of backgrounds who provide a wealth of knowledge and experience and support partnerships across the education, health, and care system.  

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Lizzie Girling for a casual conversation.  You can reach them by calling 01473 260331 or emailing [email protected].

How to apply   

Step 1 - Read the Job and Person Profile (Word)

Step 2 - Click ‘Apply Now’ to start your online application.   

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word). 

1. Describe a situation when you had to provide advice or guidance to a colleague or professional regarding a sensitive or complex issue involving a child or young person. How did you approach the situation and what was the outcome?  

2. Give an example of when you had to effectively communicate with and support a child, young person, or their family. What strategies did you use to ensure clear and appropriate communication?  

3. Discuss a time when you had to work collaboratively with multiple agencies or partners to achieve a successful outcome for a child or young person. What challenges did you face, and how did you overcome them?  

4. Discuss a time when you had to adapt your communication style or approach to suit the needs of a particular audience or individual. What techniques did you use to tailor your communication effectively?  

Please be advised that applications submitted without a supporting statement answering the above questions will not be considered. 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.  

Closing date: 11.30pm 1 October 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid 

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