Compliance Data Services Lead na American Innovations LTD

Description

We are seeking a highly skilled and client-focused Professional Services Lead to join our team. In this pivotal role, you will be responsible for leading the end-to-end configuration, implementation, and optimization of our B2B software databases for our enterprise clients. You will serve as the primary technical expert during implementation projects, ensuring seamless data collection, management, and integration using SQL-based platforms. The ideal candidate will combine deep technical expertise in database administration with exceptional client-facing and leadership skills to deliver successful, high-quality solutions that meet our clients' complex business needs.

Key Responsibilities

• Client Engagement & Project Leadership: Serve as the lead technical point of contact for enterprise-level professional services engagements, from initial scope definition to final delivery. Manage project timelines, resources, and client expectations to ensure successful implementations.
• Database Configuration & Implementation: Design, configure, and implement intricate SQL-based database schemas to support client-specific data collection and management requirements. This includes architecting data models, defining relationships, and ensuring data integrity.
• Data Migration & ETL: Lead and execute complex Extract, Transform, Load (ETL) processes to migrate data from disparate client systems into our platform. Develop and optimize data pipelines to ensure efficiency and accuracy.
• Performance Tuning & Optimization: Analyze and troubleshoot database performance issues. Develop and implement strategies for query optimization, indexing, and overall database tuning to ensure high performance and scalability for large datasets.
• Team Mentorship: Provide technical guidance and mentorship to junior team members, assisting with complex configurations, troubleshooting, and professional development.
• Technical Documentation: Create and maintain comprehensive technical documentation, including solution design documents, implementation guides, and best practices for future use and knowledge transfer.
• Troubleshooting & Support: Act as an escalation point for complex technical issues during and after implementation, working closely with the client and internal teams to provide timely and effective resolutions.

Collaboration

• Work closely with the Sales Team during the pre-sales phase to scope and define technical requirements for professional services engagements.
• Collaborate with the Product Development Team to provide valuable client feedback, identify new feature opportunities, and assist with product testing and validation.
• Partner with the Customer Support Team to ensure a smooth transition from implementation to ongoing support and to resolve post-go-live issues.

Requirements

Technical Expertise

• 2-4 years of Intermediate/Advanced Database/Inter-relational DB Proficiency: skills in writing complex queries, stored procedures, functions, and triggers. Proven experience with query optimization and performance tuning.
• Database Management: Deep knowledge and hands-on experience with at least one major relational database management system (RDBMS), such as SQL Server, PostgreSQL, or MySQL.
• ETL & Data Warehousing: Practical experience with ETL tools (e.g., SSIS, Informatica, Talend) and a solid understanding of data warehousing concepts.
• B2B Software Experience: Demonstrated success in configuring, implementing, and integrating B2B software solutions for enterprise clients.
• Knowledge and experience in utilizing AI-tools for advancing and supporting automation of database creation

Client-Facing Skills

• Exceptional Communication: Outstanding verbal and written communication skills with the ability to translate complex technical concepts into clear, understandable language for non-technical stakeholders.
• Client Management: Proven ability to manage client relationships, set realistic expectations, and navigate challenging project dynamics while maintaining a high level of client satisfaction.
• Presentation Skills: Experience leading client workshops, presenting technical solutions, and conducting training sessions.

Leadership & Project Management

• Leadership Experience: Prior experience leading professional services engagements, managing project teams, and mentoring junior colleagues.
• Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, and adhere to project timelines and budgets.

Education/Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant professional certifications preferred, but not required (e.g., Microsoft Certified: Azure Database Administrator Associate, Oracle Certified Professional) are a plus.

Problem-Solving

• Analytical Skills: Excellent analytical and problem-solving skills with meticulous attention to detail.
• Troubleshooting: Ability to diagnose and resolve complex technical issues related to data integrity, performance, and system integration in a timely manner.
• Preferred; Use of AI-tools in the everyday working world.

 Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.