In Person Counselor Supervisor na Lake County, IL

About the Department

The In-Person Counselor Supervisor is responsible for supervising the in-person counselors (navigators) by monitoring staff work performance against established and agreed upon standards and approved processes. Resolves problems, complaints and supports team. Maintains current federal and state licenses and/or certifications for self and ensures all Navigators work within their current licensed or certified role. Monitors and advises on regulatory changes impacting Medicare, Medicaid, and Market Place eligibility. Creates, implements, adjusts and maintains programmatic processes and procedures. Interfaces with internal programs and outside agencies to assist in the overall management of the program.

Scheduled Hours: 37.5 hours per week

Position Duties

• Recruits, manages, and completes performance appraisals 
• Assures appropriate Navigator staffing at main clinic sites, and travels to other sites as required.
• Maintains federal and state license and/or certification to work as a Navigator or Certified Application Counselor.
• Assures Navigator staff maintain federal and state required license and/or certification to work as a Navigator or Certified Application Counselor; and maintains Illinois Application for Benefits Eligibility (ABE) LCHD account.
• Maintains and develops reports to measure, monitor, and evaluate usage data, performance, trends, and other key performance indicators. 
• Creates, implements, adjusts and maintains programmatic processes and procedures to ensure federal and state requirements are followed and to improve workflow, efficiency and cost effectiveness.
• Evaluates and addresses customer service opportunities and successes; supports and educates staff to help them to achieve customer service and excellent performance.
• Assist consumers in completing eligibility, enrollment and appeal applications as well as help clients understand how to use their insurance coverage.
• Maintains a thorough working knowledge of LCHD computer applications that relate to Navigator functions in NextGen as well as employee and management functions in BOSS and trains Navigators in these systems as appropriate.
• Works with Office Managers (OM) and Clinic Coordinators (CC) to help ensure NextGen EPM tasks are submitted for uninsured patients accurately and a timely manner.
• Develops and maintains a basic knowledge of the Health Department and Community Health Center’s services.
• Develops and maintains a working knowledge of individual Emergency Preparedness role.
• Participates in quality improvement activities to assess, monitor, and improve program services
• Participates in mandatory in-services and drills, attends staff meetings, and other appropriate educational trainings offered on a regular basis for professional development.
• Reports all unusual occurrences that may involve the safety and well-being of clients and co-workers directly to the supervisor and/or Safety Officer.
• Performs other duties as assigned.

Minimum Qualifications

• Requires High School Diploma or GED.
• Four years of office experience, preferably in healthcare.
• Three years supervisory experience.
• Working knowledge of Word and Excel programs.
• Obtains ACA Navigator federal and state license within six months of hire.

Other Qualifications

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found athttps://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades athttps://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.