Assistant Operations Manager na RIVERSIDE TRANSIT AGENCY, CA

About the Department

The Riverside Transit Agency is currently looking to fill an opening in our Operations Department for an Assistant Operations Manager. The Assistant Operations Manager assists the Operations Manager and Director of Operations with managing the daily directly operated fixed route transportation personally or through subordinate supervisors and also assists in oversight of labor relations matters for the operations department. 

This position should be open and available to work all shifts and may work out of our Riverside and/or Hemet location as needed.

Applications will be reviewed in the order received and the posting may close at any time.

Position Duties

The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Represents the Agency and participates in disciplinary hearings grievance/disciplinary hearings for union represented employees within the Operations Department. Subsequent to hearings, conducts investigations and research, and interprets and applies agency policy, Collective Bargaining Agreements/Memorandums of Understanding, and federal and state regulations. Presents justification for recommended course of action to management and prepares documented positions, actions, and resolutions.

Investigates and prepares disciplinary actions, known as Notices of Intent to Discipline.

 

Maintains 24/7 communication with the Operations Manager and Director of Operations for system status, exceptions and personnel/operational issues.

 

Assists with the review and ensures accuracy, thoroughness and timely completion of operations reports, including dispatch log, daily operations reports, accident and incident reports, register sheets and extra board utilization.

 

Assists the Operations Manager and Director of Operations in developing and implementing operating rules and procedures. Assists with creating memos, transportation bulletins and postings that contain pertinent information to ensure the agency’s values are met.

 

Participates in the Agency Route Planning and Scheduling process regarding future service changes and adjustments to the current schedules for purposes of on-time performance, operator safety and comfort, and customer convenience.

 

Coordinates with the Contract Operations department to ensure fixed route operations are consistent throughout the service area.  

 

Coordinates with the Stops and Zones section regarding the operational issues of the system wide bus stops (safety, placement amenities) and routes for safety purposes and proposes necessary amendments.  

Assists the Operations Manager and/or Director of Operations in providing operators with clear instructions and develops plans to improve their performance reviews. Assists operators with questions, concerns and issues and develops sound resolutions within Agency guidelines. Retrains, coaches and counsels operators as necessary and documents appropriately. 

Assists the Operations Manager and Director of Operations in managing and assigning operating and supervisory staff and resources, restructures schedules and shifts to ensure that the objectives are achieved within budgetary constraints. Assists with the evaluation of Operations Supervisor job functions and performance.

Assists with the investigation of accidents and passenger complaints involving Agency vehicles and employees; evaluates the Agency's position and initiates necessary measures.

Assists Training Department in developing operator and operations supervisor training requirements.  

Assists the Operations Manager and Director of Operations in planning, coordinating, monitoring and updating the three yearly service changes including the Coach Operator bidding of assignments, Floating Holidays, vacations, Intelligent Transportation System changes and Operations Supervisor staff assignments.

Assist with the establishment of general operating procedures for utilizing the Intelligent Transportation System, Extraboard mark-up and administration, window dispatch, radio communications, and road supervision for Fixed Routes. Assists with the coverage of all Operations Supervisor functions when needed. 

Oversees processing of employee payroll information.

Represents the agency as designated in meetings to further agency interests.

SUPERVISORY RESPONSIBILITIES 

Assists the Operations Manager and Director of Operations with the managing of subordinate supervisors in the Operations department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

EDUCATION and/or EXPERIENCE 

Bachelor's degree (B.A./B.S.) from four-year college or university in administration, transportation or related field and four years’ experience in transit operations, with at least two years supervisory experience or an equivalent combination of education and experience. Highly preferred to have at least one year of Coach Operator experience in public transit.

 

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to create and communicate by way of visual representation (i.e. bar graphs, pie charts).

 

COMPUTER SKILLS

Must be familiar with current business operating systems, software, and programs (i.e. Microsoft Office, to include Word, Excel, Access, etc.).

 

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS  

Must possess a valid California driver’s license.  Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record.  Ability to obtain a valid California Class A/B with Passenger Endorsement Commercial License with Air Brakes and be able to successfully complete and pass company’s Driver Certification program. State certified trainer, certification in accident investigation and reconstruction is desirable.   

 

OTHER SKILLS AND ABILITIES 

Knowledge of public transit operations.  General knowledge of vehicle design and maintenance. Knowledge of Western Riverside County and surrounding area city streets and routes. Knowledge of basic schedule writing and run-cutting. Knowledge of Federal and State public transportation regulations. Knowledge of public organizations and their administration. Knowledge of automated dispatching and communication tracking systems. Basic knowledge of accident investigation. Ability to gather and analyze facts and arrive at sound conclusions. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise subordinates. Ability to manage projects effectively and efficiently. Must be adept at continuous measurable improvement. Must display good motivational/team building skills. Must have a good positive attitude, be honest, a good listener, energetic, results oriented, self-starter and self-sacrificing.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance.  The employee must occasionally lift and/or move up to 25 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Note to Internal Candidates:
 The following areas will be reviewed as part of the selection process: 

• May be required to pass job related skills test(s).Testing may include, but is not limited to:
  • Written test(s)
  • Oral test(s)
  • Practical test(s)
• Past year performance record will be reviewed:
  • Discipline other than attendance & accidents - only 1 written warning in last year. Excludes accidents and attendance, which are described below. 
  • Must have zero additional disciplinary actions, i.e. no:
    • Further Written Warnings
    • Final Warnings
    • Suspension
  • Must have no more than 1 Late Arrival within the last 12 months. 
  • Must have no more than 1 Attendance Point in the last year.  
  • Must have zero preventable accidents/ max of 1 written warning in the last year.
  • Performance Appraisal ratings must be at or above "Meets Standards."

Other Qualifications

Department:  Operations
Reports To:    Operations Manager
FLSA Status:  Exempt

Applications will be evaluated and only qualified applicants will be invited to participate in the selection process which may include: a written exam (pass/fail), a performance exam (pass/fail), and an oral interview (100% weight). The examinations will be used to assess the applicant's knowledge, skills and abilities as they relate to the position. The selection procedures may change depending on the needs of the Agency; if such changes apply, qualified applicants will be notified prior to the administration of examinations.

The Riverside Transit Agency complies with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of accommodation requests prior to the first test. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the Riverside Transit Agency requires that all new employees provide documentation to establish both work authorization and identity.

***RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER***

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