Customer Service Representative na Airliquidehr
Airliquidehr · Largo, Estados Unidos Da América · Onsite
- Junior
- Escritório em Largo
Location:
Largo, FL (Retail Solutions) - ManagementHow will you CONTRIBUTE and GROW?
Airgas is hiring a Customer Service Representative in Largo, FL!You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquires and some basic troubleshooting.
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
Recruiter: Matt McCain / [email protected] / 470-234-2065 CALL/TEXT
Responsibilities:
Determine course of action according to customers' needs
Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
Follow up with customer and advice on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Liaison between customers and drivers to help business run efficiently
Non-technical customer support
Handles next level Customer Service issues.
Troubleshooting calls.
Excellent follow up skills
Work with different departments on training and projects
Answer phones and respond to customer request
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Provide customers with product and service information
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/ Email Orders
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Are you a MATCH?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Google Suites and/or Microsoft Suite
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Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].
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