Customer Service Representative na Port To Port International Corporation

Description

 The Customer Service Representative plays a vital role in processing orders for company products and services, managing customer inquiries, and ensuring the timely and accurate processing of documents for ocean shipments. This position focuses on providing exceptional customer service to maintain satisfaction, loyalty, and retention, with the goal of supporting overall company efficiency and profitability. 

Customer Service and Issue Resolution

• Improve the customer service experience by creating engaged customers and facilitating growth.
• Take ownership of internal and external customer issues, ensuring follow-through and resolution.
• Handle customer calls and walk-ins in a professional, efficient, and friendly manner.
• Provide assistance for cargo retrieval at destination as needed and follow release documentation.
• Maintain accurate records of actions and customer interactions.

Order and Shipment Processing

• Prepare and process all documents related to domestic and international shipments.
• Coordinate shipment requirements, track shipments, provide proof-of-delivery, and file shipping instructions.
• Ensure proper billing for freight and special charges, issuing credits as necessary for verified customer debits or billing errors.

Documentation and Reporting

• Maintain updated customer information and handle data entry for vehicle inspections and locations.
• Ensure documentation is accurately processed, filed, and maintained.
• Inform the Customer Service Supervisor about issues such as cargo claims, cargo allocation, or vehicle retrieval.
• Generate correspondence to secure additional customer information or resolve disputes.

Team Collaboration

• Contribute to team efforts by accomplishing related results as needed.
• Communicate effectively with internal departments to resolve customer-related issues and update the relevant stakeholders.

Requirements

  Qualifications & Experience 

· Prior experience in customer service or related roles is a plus.

· Must be bilingual (Spanish/English).

· Strong verbal and written communication skills.

· Proficient in organizational and interpersonal skills.

· Proficient in the use of Microsoft Office tools (Word, Excel,   PowerPoint).

· Ability to multi-task and maintain exceptional attention to detail.

· Self-motivated with a strong sense of urgency and the ability to   perform well under stress.

Reliable, dependable, and committed to achieving customer satisfaction.