FLSA Status: E 

Days of Work: 240

 SPARTANBURG SCHOOL DISTRICT SEVEN, SOUTH CAROLINA

                                                               JOB DESCRIPTION, MARCH 2025

 

JOB TITLE:  SCHOOL TECHNOLOGY SUPPORT SPECIALIST

Location: McCracken Middle School

Days: 200

 

DISTRICT OFFICE

 

GENERAL STATEMENT OF JOB

 

Under general supervision assists the Director of Technology with maintaining and support staff, and performs related work as required.  Reports to the principal.

SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS

 

 

Physically moves and relocates computers, monitors and printers.

 

Assign and collect student devices.

 

Maintain accurate records of technology devices in inventory system (1 to 1 Plus).

 

Report and package devices for warrantied service/repair and perform repairs or other maintenance within warranty specifications.

 

Serves as the initial contact and first level of support for information technology service and support requests.

 

Oversee basic technology issues including installation, troubleshooting, maintenance and repair of information technology hardware and software.

 

Supports students, teachers and office staff with school technologies.

 

Assists with computer-based standardized testing.

 

Set up classroom technologies or other audio-visual equipment including for special events.

 

Operates a variety of equipment such as a computer, printer, copier, calculator, telephone, etc.; uses clerical, copier, computer supplies.

 

Interacts and communicates with the Director of Technology and coordinates with the media specialist, assistant principal other District administrators, staff, and school administrators.

 

Model appropriate technology use and care for students.

 

Performs special projects and work for the Director of Technology and the Chief Operations and Technology Officer.

 

Attends training, seminars and conferences, and consults with other technicians as necessary to maintain and enhance job knowledge and skills.

 

ADDITIONAL JOB FUNCTIONS

 

Performs routine administrative/office tasks as required, including but not limited to preparing reports and correspondence, copying and filing documents, answering the telephone, entering and retrieving computer data, etc.

 

Performs related duties as required.

MINIMUM TRAINING AND EXPERIENCE

 

Requires high school diploma or experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess a valid state driver’s license.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

 

Physical Requirements: Requires some lifting work that involves walking or standing some of the time and involves exerting up to 60 pounds of force on a recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. Ability to pack and unpack shipping boxes or move equipment unassisted.

 

Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether like or divergent from obvious standards) of data, people or things.

 

Interpersonal Communications:  Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to subordinates and receiving assignments and/or direction from supervisor.

 

Language Ability:  Requires ability to read a variety of financial, legal and professional reports and documentation, policy and procedure manuals, dictionaries, etc. Requires the ability to prepare general reports, presentation materials, correspondence, news articles, publication copy, etc., with proper format, punctuation, spelling and grammar, using all parts of speech.  Requires the ability to speak with and before others with poise, voice control and confidence.

 

Intelligence:  Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables.  Requires the ability to apply influence systems in managing a support staff and affecting public perception of District programs and issues; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.  Must have the ability to comprehend and interpret received information.

 

Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to use persuasive language in spoken and written form; to counsel and teach employees. Must be able to communicate effectively and efficiently with persons of varying educational/cultural backgrounds and in a variety of technical and/or professional languages including budgeting, public relations, journalism, marketing, publication production, graphics, etc.

 

Numerical Aptitude:  Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals and to determine time.  Must be able to use practical applications of statistics.

 

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape; to identify creative mixes and matches as in publication design and visually read various information.

 

Motor Coordination:  Requires the ability to coordinate hands and eyes using office machinery.

 

Manual Dexterity:  Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, graphics instruments and equipment, etc.  Must have minimal levels of eye/hand/foot coordination.

 

Color Discrimination: Requires the ability to differentiate colors and shades of color.

 

Interpersonal Temperament:  Requires the ability to deal with people beyond giving and receiving instructions.  Must be adaptable to performing under significant stress when confronted with emergency situations or tight deadlines. The worker may be subject to tension as a regular, consistent part of the job.

 

Physical Communications:  Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing:  perceiving nature of sounds by ear).

 

                        PERFORMANCE INDICATORS

 

Knowledge of Job: Has knowledge of procedures and policies of the school district as they pertain to the performance of duties of the School Technology Support.  Has thorough knowledge of the organization of the district. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.

Can make sound, educated decisions. Can take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Has knowledge in the areas of technology support.

Has the ability to offer training and assistance to co-workers and employees of other departments as required. Has comprehensive knowledge of the terminology and various professional languages used within the department. Has knowledge of proper English usage, grammar, punctuation and spelling; has the mathematical ability to handle required calculations.

Has knowledge of and is able to use modern office practices and equipment, including computers and related software. Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Knows how to react calmly and quickly in emergency situations. Has the ability to learn and utilize new skills and information to improve job performance and efficiency.

 

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts. 

Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively to produce quantity of work which consistently meets established standards and expectations.

Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

 

Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests. 

 

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.

 

Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

 

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and interdepartmentally. 

Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints to establish and maintain good will. Emphasizes the importance of maintaining a positive image. 

 

Coordination of Work: Plans and organizes daily work routine. establishes priorities for the completion of work in accordance with sound time-management methodology. avoids duplication of effort. estimates expected time of completion of work elements and establishes a personal schedule accordingly.  Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.

 

Planning: Plans, coordinates and uses information effectively to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve established goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives.

Organizing: Efficiently organizes own work and that of subordinate staff. Ensures that personnel understand what results are expected of them, and that each is regularly and appropriately informed of all matters affecting or of concern to them.

Staffing: Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of personnel under charge, ensuring their proper induction, orientation and training.

Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards personnel under charge for outstanding performance and takes timely and appropriate disciplinary action as necessary. Exercises enthusiasm in influencing and guiding others toward achievement of established goals and objectives.

Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits, and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.

Delegating: Assigns duties as necessary and/or appropriate to meet goals, enhance abilities of personnel under charge, build their confidence and assist them in personal growth. Has confidence in personnel under charge to meet new or additional expectations.

Decision Making: Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge. Recognizes when a particular policy, procedure or strategy does not foster the desired result and moves decisively and explicitly to develop and implement alternatives.

 

Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of functions under charge. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change that supports achievement of goals and objectives. 

Human Relations: Strives to develop and maintain excellent rapport with personnel under charge. Listens to and considers their suggestions and complaints and responds appropriately. Establishes a work environment to promote and maintain mutual respect.

Policy Implementation: Has a clear and comprehensive understanding of policies regarding functions under charge and the function of the organization. Adheres to policies in the discharge of duties and responsibilities and ensures the same from personnel under charge.

Policy Formulation: Maintains awareness of changes in operating philosophies and policies and routinely reviews policies to ensure any changes in philosophy or practice are appropriately incorporated into functions under charge. Recognizes and understands the relationship between operating policies and practices and morale and performance. Strives to ensure that established policies enhance same.

 

DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.

 

Spartanburg School District Seven does not discriminate against any individual on the basis of race, religion, sex, color, disability, age, national origin, or any other applicable status protected by local, state or federal law. The district also provides equal access to the Boy Scouts of America and other designated youth groups as required by law.

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