Operations Support Specialist I na BancFirst

Operational Support Specialist

Oklahoma City, OK                                                             

LOCATION

BancFirst Tower

Downtown Oklahoma City

100 N. Broadway Ave.

Oklahoma City, OK  73102

HOURS

Full Time

9:00 a.m. to 6:00 p.m. M-F

7:30 a.m. to 1:00 p.m. at least one Saturday per month 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily reconcilement of statement and notice production totals.

Monthly confirmation of proper statement banners applied to appropriate accounts.

Supply ordering for the department as needed. 

Daily processing of returned mail. 

Responsible for the support (answering calls and emails) of bank personnel on operational issues including:

• Use of teller platform
• Use of new account platform
• Use of Horizon deposit applications
• Debit Card ordering
• Debit Card transactions and maintenance
• Teller workstation setups

Perform other job related duties and special projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Applicant should possess superior customer service abilities

Previous teller and/CSR experience preferred

Excellent verbal and written communications skills

Exceptional problem solving skills

Applicant should be computer literate and capable of adapting quickly to changing software environments.  This qualification encompasses the ability to comprehend and act upon technical instructions from vendors and team members as they relate to the functionality of the software.

Applicant should have proven task management skills and be able to readily adapt to change

Attendance and punctuality is an essential function of the job

PREFERRED SKILLS AND QUALIFICATION

Previous teller and/or CSR experience

PHYSICAL REQUIREMENTS

Constant use of computer screens and reading of reports

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry up to 5 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
 EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.