Customer Service Assistant (Doncaster, GB) na None
None · Doncaster, Reino Unido · Onsite
- Professional
- Escritório em Doncaster
Be part of something bigger!
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission
As an Internal Sales Specialist, you’ll play a key role in supporting our customers and sales processes. You’ll be responsible for ensuring smooth handling of inquiries, orders, and service requests, while working closely with internal teams to deliver a high-quality customer experience.
Key Activities and Responsibilities
You’ll manage customer inquiries from start to finish, ensuring timely and accurate responses across billing, orders, and service requests.
You’ll build strong relationships with internal teams and external partners to meet customer expectations and resolve issues effectively.
You’ll support sales forecasting and reporting by providing relevant data and market insights.
You’ll follow up on quotations, track outcomes, and help improve win/loss ratios.
You’ll maintain accurate customer data, pricing, and product information in systems like SAP and CRM.
You’ll contribute to improving customer satisfaction by gathering feedback and initiating actions based on insights.
You’ll support premium customers when needed and adapt to changing business needs with flexibility and teamwork.
Skills
We are looking for detail-oriented and customer-focused professional who thrives in a fast-paced environment and enjoys working collaboratively
You have strong communication and problem-solving skills, with a proactive approach to customer service.
You have experience working with customer service tools and systems (e.g. SAP, CRM).
You are able to manage multiple tasks with accuracy and attention to detail.
You are a team player who’s adaptable and willing to support across departments.
You have minimum 3 years of experience in customer service, ideally in a sales or technical environment.
Bachelor’s degree in Business Administration, Management, or a related field.
Be bold and take the leap!
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers
