Phlebotomist na None

SUMMARY:  This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction. Also requires phlebotomy skills.

DUTIES AND RESPONSIBILITIES:

• Greets patients, in person or on the telephone; answers or refers inquiries.
• Directs and/or accompanies patients to the triage room upon completion of phlebotomy.
• Arranges phlebotomy room instruments, supplies, and equipment.
• Assists health care providers during examinations as needed.
• Obtains blood specimens from patients by skin puncture or venipuncture using appropriate techniques and maintaining the integrity of the specimen in relation to the test being performed and/or requested.
• Instructs patients in the proper collection and preservation of urine samples.
• Labels sample accurately and completely.
• Responsible for processing all specimens in accordance with established protocols.
• Monitors and maintains essential patient care and safety during procedures; applies safety principles as identified by established policy.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
• Sterilizes medical instruments.
• Maintains inventorying stock & supplies and advises supervisor to place orders as needed.
• Follows clinic workflow and provides feedback for adjustments to workflow as needed.
• Maintains a safe, secure, and healthy work environment.
• Follows, and enforces standards and procedures; complies with legal regulations.
• Enhances health care practice reputation.
• Performs other related duties as assigned by management.

QUALIFICATIONS: 

• High school diploma or equivalent.
• Completion of recognized training program in phlebotomy, six months to one-year related experience, or equivalent combination.
• Certificates, licenses, and registrations required:  
  1. CMA (AAMA) Certified.
  2. Current Basic Life Support (BLS) Certification.
• Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred.
• Other skills required: 
  1. Ability to understand and adhere to established policies, procedures, and protocols.
  2. Ability to manage priorities and workflow.
  3. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  4. Bilingual skills a plus.
  5. Demonstrated competence in reacting to and handling emergencies.
  6. Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
  7. Detail-oriented and highly organized.