Bilingual Office Assistant 3 na Yakima Valley College, WA
Yakima Valley College, WA · Yakima, Estados Unidos Da América · Onsite
- Professional
- Escritório em Yakima
About the Department
Our Mission Statement:
As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.Yakima Valley College serves all students holistically, supports all students’ learning goals, and fosters achievement within career and educational pathways.
We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement.
Yakima Valley College is accepting applications for one full-time Bilingual Office Assistant 3 in the College and Career Readiness Division – WorkFirst Program.
This is a full-time, classified position; the beginning salary is $3,587.85 a month for 40 hours per week, plus a full State benefits package. This position is grant-funded and is contingent upon available funding.
Reporting to the Director – WorkFirst Education, the Bilingual Office Assistant 3 will assist students referred by various funding agencies to facilitate their success. The WorkFirst Program helps students support themselves and their families by offering short-term educational opportunities, training, and other services to increase their chances of employment.
The Bilingual Office Assistant 3 performs a variety of complex clerical and receptionist tasks and serves as the first point of contact for WorkFirst students and the public. This includes answering program-specific question from students, staff, and faculty, answering phone calls, and working collaboratively with other campus departments and outside agencies. This position performs all initial intake for WorkFirst Students while utilizing manual and/or computerized systems. In addition, the Bilingual Office Assistant 3 establishes and maintains electronic record-keeping/filing systems, and resolves issues and inquiries regarding rules, regulations, and department procedures.
This position requires accountability, dependability, engagement, and the ability to concentrate for extended periods, work with multiple interruptions, and multitask. Long periods of computer work may be necessary to complete assignments. Occasional lifting of items up to 10 lbs. may be required. The Bilingual Office Assistant 3 will practice the Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).
Position Duties
Bilingual Responsibilities:
- Use verbal and written interpreting Spanish skills to aid Spanish-speaking students and visitors while completing student intakes, collecting weekly attendance, and greeting the public.
- Serve as the first point of contact for the WorkFirst office via phone as well as in-person office visits.
- Maintain front office, inventory, and stockroom in a neat and orderly manner Provide accurate written and verbal information in response to inquiries from colleagues, students, and the public.
- Use a multi-line phone system to answer a large volume of calls to respond to inquiries about program information.
- Resolve student concerns and respond to student inquiries regarding the WorkFirst Program.
- Accurately keep confidential electronic and hard copy records, with attention to detail using approved archiving process.
- Collect all weekly attendance sheets submitted by WorkFirst students while checking for accuracy and answering questions when needed.
- Compose professional email and written correspondence to regularly communicate and respond to YVC and DSHS staff as well as community partners and students in a timely manner.
- Schedule meetings, and appointments, and manage Outlook calendars.
- Conduct Intake Appointments individually and in a group setting.
- Accurately perform complex word processing to include but not limited to creating spreadsheets and database files, and tracking of attendance in EJAS, Tutor Trac, and Canvas modules.
- Attend division/program monthly meetings upon request from WorkFirst.
- Respond to inquiries regarding rules, regulations, policies, and department services.
- Collaborate and maintain positive relationships with community partners.
- Assist with providing directions and training to work-study and part-time hourly employees.
- Assist with community training programs as needed.
- Responsible for archiving/purging students files on a yearly basis.
- Other: Perform other duties as assigned.
Minimum Qualifications
High school diploma or GED, AND two years of full-time clerical experience in an office setting. Bilingual/bi-literate: English/Spanish.
An earned Associate degree from a regionally accredited Institution. Ability to work effectively with a diverse population of students, faculty, and staff. Experience working in a busy office environment and working well under pressure.
Work collaboratively with a diverse faculty, staff, students, public, and community partners to create a positive work environment. Interpret and implement rules/regulations. Work independently and meet deadlines as necessary. Communicate information clearly, concisely, and logically both in writing and orally. Read and comprehend advanced instructions, operating manuals, correspondences, and memos (English/Spanish). Ability to quickly learn new software applications (i.e., Microsoft Office Applications, EJAS, CTC Link).
Regulations, rules, policies, procedures, processes, materials, or equipment applicable to the institution and department.
Other Qualifications
To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:
- A cover letter describing your interest and alignment with YVC's mission.
- A current resume (a resume will not substitute for the "work experience" section of the online application)
- Three (3) professional references(personal references do not count as professional)
- Unofficial transcripts for confirmation of degree (if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire.
- Certifications/Credentials as required for fulfillment of the minimum qualifications.
SUPPLEMENTAL INFORMATION:
Candidates invited for interviews may be required to complete a skills test.
Candidates may be subject to a Criminal History Background Check as a condition for consideration of employment.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."
Yakima Valley College does not discriminate against any person based on their race, color, creed, religion, national origin, sex, sexual orientation and/or gender identity, age, marital status, the presence of any sensory, mental or physical disability, the use of a trained dog guide or service animal by a person with a disability, honorably discharged veteran or military status, genetic information, or any other prohibited basis in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to Alma Ramirez, Chief Human Resources Officer, Yakima Valley College, 1015 South 16th Avenue, Yakima, Washington, 98902; email[email protected]; telephone 509.574.4671.
Yakima Valley College's Annual Safety and Fire Report is available online at https://www.yvcc.edu/services/safety-security, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610.
Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.
All positions are subject to funding.
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